Director, Operations and Administration

Job Description Summary

Under general direction with a moderate level of autonomy, uses advanced knowledge and skills obtained through education and experience, to lead major projects, programs or processes with significant business impact involving cross-functional teams. Works with members of the leadership team to develop tactical plans for business initiatives. Completes complex assignments with some latitude for autonomous actions or decisions.

Provides comprehensive solutions to complex problems or needs. End results are evaluated for achieving goals and objectives. Extensive contact with various departments of Raymond James Financial is required to perform the functions of this job.

Essential Duties and Responsibilities

• Manages all aspects of mid to large sized or moderately complex projects through their entire project lifecycle (product planning, initiation, planning, execution, closure).
• In partnership with leadership team, documents and implements programs, projects or processes for a major segment of a complex function. Major segments may include legal, errors and omissions, contract review, marketing, conference planning, operations & technology.
• Provides leadership, best practices and execution for transition activities related to tape to tape (Mass Account Transfer) and individual advisor transitions.
• Participate and contribute in transitions working groups.
• Serve as a liaison to other teams working to improve transition process.
• Participate in recruiting and onboarding presentations as SME on transition process.
• Serve as a central point of control for updates to policies, procedures, and legal agreements (Networking Agreements, NDIP, FA Agreement, etc.).
• Provide leadership on important legal and compliance related items: Interagency Statement, OSJ Pricing, State Inquiries, etc.
• Work with legal department and division leadership to update and respond to legal contract revisions during negotiation process.
• Provide leadership for important roundtable discussions, including: FID Tech Council, Operations leadership study group, and Compliance and Supervision Summit.
• Lead important critical projects for FID division, leveraging RJFS resources and divisional teams to support critical items.
• Serves as liaison to IT to drive key initiatives and ongoing support for branches.
• Participate as part of FID leadership team to provide input from an operations and regulatory standpoint on items critical to FID.

Knowledge of

• Company's working structure, policies, mission, strategies, and compliance guidelines.
• Economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data.
• Advanced concept, practices and principles of project management.
• Advanced concepts of risk, issue and change management.
• Basic principles of banking, finance and securities industry operations.
• Basic principles of procurement, contract and vendor management.

Skill in

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Preparing and delivering clear, effective, and professional presentations.

Ability to

• Partner with other functional areas to accomplish objectives.
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
• Incorporate needs, wants and goals from different business unit perspectives into strategies of the business unit.
• Attend to detail while maintaining a big picture orientation.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Articulate reasons behind decisions.
• Keep all appropriate parties up-to-date on decisions, changes, and other relevant information.
• Establish and maintain effective working relationships with others.
• Identify problems, gather facts, and develop solutions.
• Provide a high level of customer service.

Education/Previous Experience

• Bachelor's degree (B.A./B.S.) from four-year college or university and a minimum of eight (8) years managerial experience in a retail financial services firm.
• OR ~
• Any equivalent combination of experience, education, and/or training.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7, 63 are required or to be obtained within twelve (12) months of start date in this position.

Travel Required

• Yes, 25 % of the Time

Education

Bachelor's: Accounting, Bachelor's: Business Administration, Bachelor's: Finance:

• Work Experience
• General Experience - 10 to 15 years
• Certifications
• Travel
• Less than 25%
• Workstyle
• Hybrid

Pay and benefits

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

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