Director Patient Education

About the role

• How you move is why we're here. ®
• Now more than ever.
• Get back to what you need and love to do.
• The possibilities are endless...
• Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
• If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

• Emp Status
• Regular Full time
• Work Shift
• Day (United States of America)

Compensation Range

The base pay scale for this position is $111,500.00 - $170,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Key Responsibilities

Enterprise Strategy & Governance

• Develop and execute HSS's enterprise patient education strategy and long-term roadmap in alignment with organizational priorities and patient experience goals.
• Establish enterprise standards, governance, ownership, and lifecycle management processes for patient education content and resources.
• Identify gaps, duplication, and opportunities to improve patient education across service lines and care settings.
• Lead a multidisciplinary governance structure and establish priorities for enterprise patient education investments and initiatives.

Content Strategy & Development

• Oversee the development and ongoing maintenance of general, enterprise-wide patient education content supporting patients and caregivers across HSS.
• Partner with clinical service lines and subject matter experts to support specialty- and service-specific education while maintaining enterprise standards and consistency.
• Establish clear roles, responsibilities, and workflows for content development, including when content is developed centrally, in partnership with service lines, or through external resources.
• Identify and evaluate internal and external resources to support high-quality, scalable content development.
• Establish standards for content quality, clinical accuracy, health literacy, accessibility, cultural responsiveness, and brand consistency.
• Delivery & Distribution
• Establish enterprise standards for when, where, and how patient education is delivered throughout the patient journey.
• Develop a coordinated distribution framework across channels including the patient portal, EHR, digital care journeys, websites, video, print, in-person education, HSS digital signs and other visual touchpoints, and emerging platforms.
• Partner with clinical and operational teams to integrate education into appropriate patient and clinical workflows.
• Reduce fragmented or duplicative distribution approaches through scalable enterprise solutions.
• Technology, Innovation & External Resources
• Assess emerging technologies, platforms, vendors, and tools that can improve the efficiency, quality, accessibility, and scalability of patient education.
• Evaluate opportunities to leverage artificial intelligence and other emerging technologies to support content creation, adaptation, translation, personalization, and maintenance.
• Establish criteria for evaluating external vendors and technology solutions, including quality, clinical accuracy, accessibility, security, integration, scalability, and cost.
• Determine when education needs are best supported through internal teams, external partners, technology-enabled solutions, or a combination of approaches.
• Partner with Information Technology, Marketing & Communications, Procurement, clinical teams, and other stakeholders to evaluate and implement new capabilities.
• Team & Program Leadership
• Provide strategic and operational leadership for the Patient Education team.
• Establish team priorities, goals, and performance expectations aligned with the enterprise patient education strategy.
• Coach and develop team members while fostering a collaborative, innovative, and patient-centered culture.
• Allocate resources and prioritize initiatives based on organizational needs, strategic priorities, and anticipated impact.
• Enterprise Collaboration & Measurement
• Serve as the primary organizational leader and subject matter expert for enterprise patient education strategy, infrastructure, and delivery.
• Partner with Nursing, Physician Leadership, Hospitality, Clinical Operations, Marketing & Communications, Information Technology, and other stakeholders to advance patient education priorities.
• Integrate patient education into broader initiatives supporting patient experience, quality, access, digital transformation, and operational excellence.
• Establish metrics and reporting mechanisms to evaluate reach, utilization, effectiveness, patient engagement, and organizational impact.
• Monitor industry trends and emerging approaches to patient-facing education and recommend investments that strengthen HSS's enterprise capabilities.