Director, Product Management, Card Not Present Payments

About the role

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the role

What does a Director, Product Management, Card Not Present Payments do?

In this role you’ll own the strategy, roadmap, and global execution for Clover’s Card Not Present (CNP) payments portfolio, including e-commerce APIs and integrations, payment links, invoicing, recurring billing, alternative payment methods, authorization optimization, fraud management, dispute automation, and payment system compliance.

This is a product leadership role at the heart of Clover’s omni-channel strategy, with responsibility for growing merchant accounts, processing volume, and high-margin revenue, as well as delivering seamless digital payment experiences. You’ll lead a team of product managers and work closely across engineering, product design, marketing, developer relations, and sales channels to win in the market.

Product Strategy & Vision

• Develop a comprehensive card-not-present payment product strategy aligned with Clover’s overall mission, business priorities, vertical markets, and growth targets.
• Create a product vision and multi-year roadmap across Clover’s e-commerce, mobile, and API/SDK products, balancing vertical strategies, merchant needs, and competitive dynamics.
• Identify emerging trends and technologies in online payments and alternative payment methods to drive competitive differentiation.
• Define our e-commerce integrations and developer partner strategy spanning key platforms and third-party developer solutions.
• Develop a clear strategy to migrate legacy merchants from legacy gateways, and drive net-new merchant acquisition.
• Represent the CNP product team in executive reviews, partner negotiations, and strategic planning cycles.

Product Development & Roadmapping

• Drive the end-to-end product development lifecycle from ideation through launch, ensuring timely, high-quality delivery of secure, scalable online payment capabilities.
• Develop deep understanding of Clover’s target merchant segments (restaurant, retail, services, healthcare) and translate segment-level needs into CNP product roadmaps.
• Collaborate with engineering, architecture, and design teams to define technical requirements and payment API/SDK specifications.
• Manage semi-annual card brand compliance mandates, PCI requirements, and regional payment and security rules.
• Drive global CNP expansion planning across international markets, incorporating localized payment methods and regulatory standards.
• Translate product delivery into measurable revenue growth, high-margin transaction volume, and improved authorization rates.

Go-To-Market

• Partner closely with product marketing, commercialization, sales channels, and developer relations to train sales teams and educate the market on Clover's CNP capabilities.
• Collaborate with developer outreach and partner teams to support third-party developers building on Clover e-commerce APIs.

Customer Focus

• Help conduct in-depth market and user research to understand merchant and consumer pain points and the competitive landscape.
• Gather and analyze customer feedback, operational data, decline rates, fraud rates, and other data to understand opportunities for improvement.
• Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable payment experiences.

Team & Financial Leadership

• Foster a culture of data-informed decision-making that is based on the needs of our target merchants and the financial performance goals of the organization.
• Manage and develop a high-performing team of product managers focused on specific CNP payment product lines and core platforms.
• Define and track product KPIs spanning CNP processing volume, authorization rates, platform uptime, API adoption, and merchant retention.

What You Will Need to Have

• 8+ years of product management experience, with at least 5 years dedicated to card-not-present payments, e-commerce, or payment gateway platforms.
• 5+years of people management experience
• Deep knowledge of developer APIs, RESTful web services, and mobile SDKs for e-commerce integration.
• Proven experience with major e-commerce platforms and shopping cart integrations (e.g., Shopify, WooCommerce, Magento).
• Thorough understanding of the online payments ecosystem — acquirers, gateways, fraud management, PCI compliance, etc.
• Familiarity with alternative payment methods, including Pay by Bank, digital wallets, and Buy Now Pay Later solutions.
• Strong analytical and commercial instincts — comfortable with market sizing, cost-benefit tradeoffs, build/buy/partner decisions, and business case development.
• Excellent cross-functional leadership; able to align engineering, design, sales, operations, and commercial teams around a shared roadmap.
• Experience with SMB or merchant-facing products strongly preferred.
• International product experience (EMEA, APAC, or LATAM) a plus.
• Bachelor’s degree required; MBA or engineering background a plus.

Travel Requirements

This position requires the ability to travel domestically up to 10% of your time depending on business needs.

Salary Range $163,200.00 - $244,800.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).