Director, Qualified Success Architecture

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

What You Will Be Doing

• Hire, onboard, and develop a bench of elite Success Architects. Raise the bar with every hire.
• Coach for growth. Build clear career paths, and retain top performers by giving them stretch work, visibility, and a reason to stay.
• Set the culture: curious, accountable, customer-obsessed, and fun to work with.
• Make the Qualified brand magnetic to the best architects in the market.

• Execute the Qualified Implementation Framework.
• Evolve it.
• Scale it.
• Make it the gold standard.

• Guide the most strategic customers through architecture, data model, and rollout with the Enterprise Architects who run their stack.
• Help develop and run executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.
• Drive adoption, health, and renewal. Know every at-risk account before it knows itself.
• Turn successful customers into advocates through case studies, testimonials, and speaking moments, working hand in hand with Marketing.
• Advise on customer strategy, team design, capacity, and investment.
• Bring the executive view of customer health, renewal risk, and expansion opportunity.
• Build and sustain executive relationships across Salesforce and our customers.
• Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Qualifications

• 10+ years of Mid Market/Enterprise software experience, including 3+ years leading technical teams
• Bachelors Degree required
• Deep working knowledge of Qualified.
• A track record of hiring, developing, and retaining top talent.
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• You command a room, from a customer's CMO to a Salesforce executive.
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles

• You possess a bachelor's degree
• Passion for making customers successful with software solutions
• Unleash Your Potential

Additional information

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best

, and our AI agents accelerate your impact so you can do your best

. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

Accommodations Request Form.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Pay and benefits

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually There is a different range applicable to specific work locations.

In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.