Director, Retail Safety

About the role

The Business Manager, People serves as a strategic partner to the SVP, People, driving operational excellence, organizational effectiveness, and execution of key business The Director of Safety is responsible for leading the strategy, execution, and continuous improvement of safety programs across retail operations, corporate offices, and emergency management functions.

This role ensures the protection of team members, guests, and company assets while promoting a zero-incident workplace culture. Reporting to the Vice President of Enterprise Safety, the Director drives alignment across enterprise safety programs, strengthens operational discipline, and ensures consistent safety standards, regulatory compliance, risk management, and emergency response capabilities throughout the organization.

The position requires strong business acumen, sound judgment, and the ability to manage complex priorities while influencing stakeholders across all levels of the organization. Acting as a trusted advisor, the Business Manager supports decision-making, coordinates high-impact projects, monitors organizational performance, and leads operational planning efforts. The role operates with significant autonomy, regularly collaborates with executive leadership, and plays a critical role in advancing strategic initiatives, optimizing processes, and driving successful business outcomes for the People organization.

Essential Job Functions

• Lead Enterprise Safety Strategy. Develop and execute the enterprise-wide safety strategy across retail locations, corporate offices, and operational functions.
• Align safety initiatives with organizational objectives and promote a culture of incident prevention, accountability, and continuous improvement.
• Oversee Retail and Corporate Safety Programs. Direct safety programs across retail travel centers and corporate locations to ensure consistent implementation of safety standards and regulatory compliance. Lead risk reduction initiatives focused on workplace, facility, and operational hazards.
• Ensure Regulatory Compliance and Risk Management. Ensure compliance with OSHA regulations and company safety policies. Oversee safety audits, inspections, investigations, corrective actions, and compliance reporting to mitigate organizational risk.
• Lead Emergency Management and Business Continuity Planning Develop, implement, and maintain emergency response, crisis management, and business continuity programs. Coordinate organizational preparedness efforts, response activities, and recovery planning for significant incidents and disruptions.
• Drive Safety Analytics and Performance Reporting: Manage safety data, reporting systems, and performance dashboards to ensure accuracy and transparency. Monitor injury trends, OSHA recordables, incident rates, and other key performance indicators to identify opportunities for improvement and risk reduction.
• Provide Administrative and Operational Leadership. Oversee budget planning, resource allocation, vendor management, policy administration, and documentation processes supporting the safety function.
• Establish governance practices that ensure effective and efficient program execution.
• Lead Safety Training, Engagement, and Culture Initiatives.
• Develop and deliver enterprise-wide safety training, awareness campaigns, and engagement programs.
• Foster leadership ownership and employee accountability while promoting proactive hazard identification and prevention.
• Develop and Lead High-Performing Safety Teams. Provide leadership, coaching, and professional development for safety personnel.
• Establish clear performance expectations, drive accountability, and build a culture focused on operational excellence, collaboration, and continuous improvement

Qualifications & Requirements

• Bachelor's Degree or Equivalent
• At least 10 Years' Experience
• The Director of Safety demonstrates enterprise leadership by aligning safety programs with business objectives, fostering a culture of accountability and zero incidents, and driving operational excellence across all locations.
• This role leverages risk management expertise, data-driven decision-making, and effective communication to reduce workplace hazards, strengthen compliance, improve safety performance, and enhance emergency preparedness.
• Success is measured through reductions in OSHA incident rates and injuries, strong regulatory compliance, increased engagement in safety initiatives, effective incident response, and the continued advancement of a sustainable enterprise-wide safety culture.
• Strong executive communication, presentation development, and meeting facilitation skills
• Advanced organizational, prioritization, and project management capabilities
• Strong understanding of business operations, organizational planning, and executive administration
• Ability to influence without direct authority and build strong cross-functional relationships

Experience supporting People/HR organizations preferred

Demonstrated ability to manage competing priorities while operating independently and proactively

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines