Director, Sports Ticket Operations

About the role

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence-constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

We are guided by our core values

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

Summary

The Sports Ticket Operations department is responsible for the planning, execution, and oversight of all ticketing operations supporting the Brooklyn Nets and New York Liberty. The department partners closely with Ticket Sales, Membership Service, Finance, Ticket Analytics, Marketing, and Technology to ensure the successful execution of ticketing initiatives while maintaining operational excellence and delivering an exceptional fan experience.

The Director, Sports Ticket Operations serves as the operational leader of the department, overseeing the day-to-day execution of all Sports Ticket Operations functions while driving process standardization, operational efficiency, and functional ownership across the organization. This role partners closely with internal stakeholders to ensure accurate ticketing operations, support revenue-generating initiatives, and continuously improve departmental processes and technology.

The Director, Sports Ticket Operations reports to the Senior Director, Sports Ticket Operations.

What You Will Do

• Lead the day-to-day operations of the Sports Ticket Operations department.
• Manage departmental priorities, workload distribution, and operational execution.
• Drive the department's technology strategy, including identifying opportunities for automation, system enhancements, and operational efficiencies.
• Oversee ticketing data governance and establish operational standards across all Sports Ticket Operations functions.
• Partner with Ticket Sales, Membership Service, Finance, Ticket Analytics, Marketing, Technology, and Ticketmaster to support organizational initiatives.
• Lead implementation of new technologies, operational processes, and department-wide initiatives.
• Develop, coach, and mentor department team members while fostering accountability and continuous improvement.
• Identify and implement process improvements that enhance operational efficiency and support business objectives.
• Participate in strategic planning and cross-functional projects supporting the Brooklyn Nets and New York Liberty.

Additional information

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change, so too may the essential functions of this position.

What You Will Bring

• 7+ years of experience in sports ticket operations, ticketing systems, or live event operations, preferably within professional sports.
• 3+ years of experience leading teams or managing operational functions.
• Advanced knowledge of Ticketmaster Host, Archtics, and ticketing operations best practices.
• Experience with Salesforce or comparable CRM platforms.
• Demonstrated success leading operational process improvements and cross-functional initiatives.
• Strong understanding of ticketing operations, inventory management, membership products, financial controls, and live event execution.
• Bachelor's degree preferred.

Who You Are

• A collaborative leader with exceptional organizational and interpersonal skills.
• A strategic thinker with a passion for operational excellence and continuous improvement.
• An effective communicator who builds strong partnerships across departments.
• Detail-oriented with excellent analytical, problem-solving, and decision-making abilities.
• Able to manage multiple priorities and adapt in a fast-paced, live event environment.
• Committed to developing others while fostering a culture of accountability and innovation.

Pay and benefits

COMPENSATION $120,000 - $132,000 base salary

Full-time employees are eligible for a robust slate of total rewards, including:

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar
• And more!

Work Environment

Works primarily in an office environment but is expected to attend games and other events on evenings, weekends and holidays.

Travel Requirements

<5% travel anticipated.