Director, Support Engineering
- Location
- Richardson, TX · On-site
- Job type
- Full-time
- Level
- Director
- Experience
- 5+ years
- Education
- Bachelor's degree
- Listed
- 29 days ago
Skills & highlights for this role
- SS7
- Diameter
- session border controllers
- Unix/Linux
Also useful
- IMS
- VoLTE
Key Responsibilities
Requires a Bachelor's degree (or foreign equivalent} in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations.
Experience must include: Five (5) years of experience in the following (experience may be gained concurrently): Telecom operations specifically with software deployment, and support Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
Three (3) years of experience in the following (experience may be gained concurrently): People management and technical leadership, or equivalent experience leading multinational teams. One (1) year of experience in the following (experience may be gained concurrently): Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
- Software development life cycle components include requirements, specifications, design, and testing.
- Implementing and validating secure, real-time network access with session border controllers.
- Evaluating technical and product requirements and translating these into a fully operational solution deployment.
Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis. This position qualifies for the employee referral program.
Experience must include: Five (5) years of experience in the following (experience may be gained concurrently): Telecom operations specifically with software deployment, and support Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
Three (3) years of experience in the following (experience may be gained concurrently): People management and technical leadership, or equivalent experience leading multinational teams. One (1) year of experience in the following (experience may be gained concurrently): Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.
- Software development life cycle components include requirements, specifications, design, and testing.
- Implementing and validating secure, real-time network access with session border controllers.
- Evaluating technical and product requirements and translating these into a fully operational solution deployment.
- Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis.
- This position qualifies for the employee referral program.
- If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e-mail or call:.
About Mavenir
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud.
As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.
Role Summary Accountable for all operational aspects of deploying, integrating, and supporting solutions in the Access and Packet Core sub-domains for mobile carrier client(s).
Work closely with peers in sales, product management, system engineering, software development, testing, global support, deployment, and 3rd parties, to provide the best possible service that meets customer operational readiness expectations and adheres to contractual obligations such as service level agreements.
Serve as operational representative to the customer for domain and proxy customer requirements towards the organization. Update the customer about roadmaps, new releases, incidents, and operational performance.
Equal opportunity and legal notices
We will make a determination on your request for reasonable accommodation on a case-by-case basis. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
From Mavenir's careers page, first listed on Rolev.ai on October 11, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Director, Support Engineering job at Mavenir located?
This Director, Support Engineering position at Mavenir is located in Richardson, TX (On-site). Always check Mavenir's application page for specific state eligibility or relocation policies.
What qualifications are required for Director, Support Engineering at Mavenir?
For the Director, Support Engineering role, Mavenir highlights 5+ years of relevant experience; a bachelor's degree; experience with SS7, Diameter, session border controllers, Unix/Linux. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Director, Support Engineering position at Mavenir?
This listing links directly to Mavenir's Workday application page. You can apply directly on Mavenir's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.