Director Support Services- Wake Market

About the role

Department: 11427 Non Enterprise Corporate - Facilities: Corp Administration

Status: Full time

Benefits Eligible

• Yes
• Hou rs Per Week: 40
• Schedule Details/Additional Information: M-F

Pay Range

$63.45 - $95.20

Major Responsibilities

• Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market, collaborating with Managers of Support Services to drive consistency, best practices, and operational synergies.
• Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics to ensure market-level performance targets are achieved; lead root cause analysis when performance gaps are identified.
• Serve as the primary operational liaison for contracted service line leadership in the assigned market, overseeing contract compliance and facilitating quarterly business reviews (QBRs) and service optimization initiatives.
• Foster a culture of accountability, engagement, service excellence, and safety, ensuring contracted leaders are properly trained and equipped to uphold Advocate Health standards.
• Operate effectively within a highly matrixed reporting structure, collaborating with clinical, facility, market, and area leadership to achieve financial and operational goals.
• Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines, ensuring continuous readiness for regulatory surveys.
• Act as the primary point of escalation for service issues within assigned support service lines across the market.
• Select, coach, and develop leaders and teams by setting objectives aligned with organizational strategy; manage talent through performance management, succession planning, and professional development.
• Develop and recommend operating and capital budgets, control expenditures within approved objectives, and coordinate financial planning with contracted leadership as appropriate.
• Ensure adherence to the organization's Code of Ethical Conduct and confirm that all people practices and operational actions comply with applicable policies, regulations, and laws.

Licensure, Registration, and/or Certification Required

None Required.

Education Required

Bachelor's Degree in Business Administration, Healthcare Administration, or a related field.

Experience Required

• Seven (7) or more years of experience in a large healthcare environment in a management role.
• Three (3) or more years of experience leading large, highly matrixed teams.

Knowledge, Skills & Abilities Required

• Ability to lead large, diverse teams through influence in a complex organizational environment.
• Strong oral and written communication skills, including the ability to build effective teams and partnerships.
• Strong proficiency with computer word processing, scheduling tools, and accounting or financial spreadsheets.
• Demonstrated ability to lead and operate effectively within a highly matrixed organizational structure.
• Expert knowledge of facilities management and vendor management practices.
• Expert understanding of contractual employment and service-line relationships.

Physical Requirements and Working Conditions

• Position requires regular travel and exposure to varying weather and road conditions.
• Operates equipment necessary to perform job duties.
• Work is primarily performed in a normal office environment.

Preferred Licensure, Registration, and/or Certification

None Specified.

Preferred Education

Master's Degree in a related field.

Preferred Experience

None Specified.

Preferred Knowledge, Skills & Abilities

None Specified.

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.