Director, Vendor Management

About the role

Fidelity will not provide immigration sponsorship for this position.

The Role

The Director of Enterprise Vendor Management is an individual contributor role within Fidelity's Enterprise Vendor Management organization, which drives vendor intelligence, performance, value, and risk management across a portfolio of enterprise-level and strategic suppliers. This role is responsible for overseeing a portfolio of Fidelity vendors and ensuring adherence to the Vendor Management Oversight Policy and enterprise vendor management standards.

In this role, you will develop a deep understanding of each vendor's products and services across Fidelity, assess and monitor vendor-related risks, evaluate performance against contractual commitments, and create vendor scorecards to drive transparency and accountability. You will partner closely with business units to develop and execute vendor strategies aligned to enterprise priorities, strengthening decision-making across the vendor landscape through a holistic view of vendor relationships and elevating the strategic influence of the vendor management center of excellence.

You will provide executives and senior leaders with a comprehensive view of vendor relationships, including strategic alignment, spend governance, risk and resilience, and overall vendor health. The role involves interpreting internal and external vendor trends, analyzing vendor data and metrics to inform strategic decisions, and influencing outcomes through effective engagement with stakeholders across Fidelity.

You will also collaborate with key partners such as procurement, vendor risk, enterprise cybersecurity, credit risk, and enterprise relationship management, while contributing to the ongoing development of vendor management tools, data, and best practices used across the firm.

The Expertise and Skills You Bring

• 10 plus years of experience in a mid- to large-sized organization, with at least 5 years of experience in procurement and/or vendor management; financial services industry experience is a plus
• Hands-on experience managing vendors with complex products, services, and use cases
• Strong data-driven and fact-based problem-solving capabilities
• Excellent communication skills, with the ability to synthesize complex information into clear, actionable insights for senior leadership
• Strong interpersonal skills and the ability to build trust and credibility with internal stakeholders and business partners
• Proven ability to manage multiple projects simultaneously, delivering accurate and timely results
• Comfort operating in environments with ambiguity, combined with a results-driven mindset and the ability to encourage fresh perspectives and breakthrough ideas
• Demonstrated ability to influence outcomes, navigate complex or difficult situations, and remain steadfast while building productive partnerships

The Team

The Enterprise Vendor Management team serves as a center of excellence focused on strengthening Fidelity's vendor relationships through intelligence, performance management, and risk oversight. The team partners closely with business units and enterprise functions to ensure vendors deliver value aligned with Fidelity's strategic objectives.

Fidelity's Onsite Working Model

• Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles.
• Currently, some roles and locations require 100% onsite presence, while others require less.
• Onsite expectations are likely to evolve as the rollout continues.
• This transition does not apply to fully remote roles.