Director, Warehouse Operations

About the role

Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!

Our Philosophy

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.

Explore our career opportunities below to

This role leads multi-site distribution network, supporting multiple business units across a mixed landscape of ERP and WMS platforms and third-party logistics (3PL) partners. This role owns warehouse operations, safety, quality, service, and cost performance, and is accountable for on-time, in-full, high-quality order fulfillment to internal and external customers.

This leader drives a metric-driven, lean operating model and will executes the network consolidation strategy in partnership with Operations, Supply Chain, Finance, IT, and the business units. This role is a transformation leader who builds business cases, deploys new technology (including automation, advanced analytics, and AI), and develops a high-performing, continuously improving team.

Key Responsibilities

• Warehouse Operations & Order Fulfillment
• Lead day-to-day operations in Savannah and oversee multiple distribution sites, including receiving, put away, storage, replenishment, picking, packing, shipping, returns, and kitting/value-added services.
• Deliver high-quality, on-time, in-full order fulfillment that meets or exceeds service-level agreements for each supported business unit.
• Establish standard work and a consistent operating model across sites while accommodating business-specific requirements.
• Ensure compliance with applicable quality and regulatory requirements for medical device distribution (e.g., 21 CFR Part 820 (QMSR), EU MDR 2017/745, ISO 13485:2016), including traceability, lot/serial control, controlled storage, and documentation practices.
• Champion a strong safety culture; own OSHA compliance, incident reduction, and site safety programs.
• Metric-Driven Performance Management
• Define, deploy, and maintain a tiered KPI framework (site, network, executive) with clear targets, owners, and review cadence.
• Run daily tier meetings, weekly performance reviews, and monthly business reviews using visual management and dashboards.
• Use data to identify root causes, prioritize improvements, and make capacity, labor, and investment decisions.
• Produce clear, concise performance reporting and presentations for engineers, managers, site leaders, and executives.
• Process Flow Optimization & Lean Practices
• Lead process design and optimization of material and information flow, including slotting, layout, labor planning, and pick-path efficiency.
• Deploy lean tools and methods (value stream mapping, 5S, kaizen, standard work, error-proofing, DMAIC) to eliminate waste and improve throughput, quality, and cost.
• Build a continuous improvement culture with a structured idea-to-implementation pipeline and measurable savings tracking.
• 3PL Process Design & Partner Management
• Design and document end-to-end processes, interfaces, and SLAs for 3PL-operated sites and flows.
• Lead 3PL relationships, onboarding, transition, and performance governance, including scorecards, quarterly business reviews, and corrective actions.
• Ensure 3PL operations meet HSG quality, regulatory, data integrity, and customer requirements.
• Network Consolidation Execution
• Execute warehouse consolidation projects in alignment with the overall HSG consolidation strategy, including site closures, moves, and inventory and systems transitions.
• Develop detailed transition plans covering timeline, resourcing, risk mitigation, change control, customer communication, and service continuity.
• Deliver consolidation benefits (cost, footprint, service) on schedule and within budget, with post-transition verification of results.[CD1]
• Inventory Management (in partnership with Supply Chain)
• Partner with Supply Chain Planning to deliver optimum inventory solutions that balance service levels, working capital, and obsolescence risk.
• Own inventory accuracy through cycle counting programs, root-cause analysis of variances, and physical inventory controls.
• Drive reductions in excess, obsolete, and expired inventory, and improve inventory positioning across the network.
• Technology Enablement & Transformation
• Identify, evaluate, and deploy new technologies and transformational solutions, including warehouse automation, robotics, RF/scanning, labor management systems, analytics, and AI-enabled tools.
• Use advanced analytics and AI as a tool to support forecasting of labor and capacity, anomaly detection, slotting optimization, and decision support.
• Provide functional oversight of ERP and WMS processes across multiple platforms; own business requirements, process configuration, master data standards, and user adoption.
• Partner with IT on system roadmaps, integrations, validation (including computer system validation where required), and harmonization across ERP/WMS environments.
• Financial Management, P&L & Business Cases
• Own the warehouse operations P&L and operating budget, including labor, freight interface, facilities, 3PL, and capital spend.
• Deliver year-over-year cost reduction and productivity targets through lean, consolidation, automation, and procurement initiatives.
• Build investment business cases with clear ROI, payback, NPV, and risk assessment; present to executive leadership for approval and track realized benefits.
• Customer Focus & Cross-Business Partnership
• Serve as the primary operations partner to multiple business units, understanding their customer requirements, growth plans, and service expectations.
• Collaborate with Supply Chain, Customer Service, Quality/Regulatory, Finance, IT, Commercial, and Manufacturing to align priorities and resolve issues.
• Represent the voice of the customer in process and technology decisions.
• Team Leadership & Development
• Lead, coach, and develop site managers, supervisors, and support functions across multiple locations.
• Build organizational capability through succession planning, talent reviews, performance management, and structured development plans.
• Model and promote a growth mindset, accountability, inclusion, and engagement; foster a culture of learning, experimentation, and continuous improvement.

Qualifications

Required

• Bachelor's degree in Supply Chain, Operations Management, Industrial Engineering, Business, or a related field.
• 12+ years of progressive warehouse, distribution, or logistics experience, including 5+ years leading multi-site operations and managers of managers.
• Proven P&L and budget ownership with a record of measurable cost reduction and productivity improvement.
• Hands-on experience with multiple ERP and WMS platforms, including process design, implementation, or harmonization.
• Demonstrated application of lean / continuous improvement methods with quantified results.
• Experience designing, transitioning, and managing 3PL operations.
• Experience leading network consolidation, site transition, or large-scale change programs.
• Strong analytical skills; ability to build ROI-based business cases and data-driven dashboards.

Preferred

• Experience in regulated industries (medical device, pharmaceutical, or healthcare distribution) and familiarity with ISO 13485 / FDA QMSR requirements.
• Lean Six Sigma Green or Black Belt; APICS/ASCM (CSCP, CPIM, CLTD) certification.
• Experience deploying warehouse automation, robotics, labor management systems, or AI/advanced analytics solutions.
• Proficiency with analytics tools (e.g., Power BI, Tableau, SQL).
• Experience supporting multiple business units with differing service models.

Working Conditions

• Office and warehouse environment with exposure to operating equipment, temperature variations, and noise.
• Must be able to walk warehouse floors for extended periods and comply with site safety requirements (PPE).
• Travel to distribution sites, 3PL partners, and business locations up to 20%.

Benefits available include

Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

*Benefits may vary by location or status.

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