Discharge Coordinator

About the role

Location: On-site, Stockton, CA (hospital emergency department)

Commitment: 20 hours/week minimum, up to 40 hours/week

Type: 1099 independent contractor, with the option to convert to W-2 after a 3-month probation period

Pay: $25 per hour

About the Role

You're based in a Stockton hospital's emergency department, and you're the first person from Mira Mace that patients meet. When an older adult is being discharged, you introduce yourself, learn what they're dealing with, explain how our care works and how Medicare covers it, and sign them up with Mira Mace before they leave. The goal is to onboard every eligible patient.

This is an in-person, non-clinical role, so you won't give medical advice. A CHW, LPN, or MA background, or years of working with patients in a hospital or clinic, is what lets you understand what a patient is telling you and explain the next step in words they trust.

What a Day Looks Like

• Working the emergency department floor, meeting patients and families in waiting areas and at discharge.
• Onboarding every eligible patient: confirm their Medicare and plan details, explain our services in plain language, get their consent, and enroll them on a tablet.
• Booking each new patient's first visit with a Mira Mace doctor before they leave the hospital.
• Working smoothly alongside ED nurses, case managers, and registration staff without slowing down patient care.
• Documenting every enrollment in our platform as you go, and flagging urgent needs to the care team.
• Keeping patient information private and following HIPAA in every conversation.

Schedule

Shifts are on-site at the hospital, scheduled in advance, and add up to at least 20 hours a week, up to 40. Some shifts may fall on evenings or weekends.

Who We're Looking for

Required: one of these

• An active CHW certification, LPN/LVN license, or Medical Assistant certification, or
• 2+ years working directly with patients in a hospital, clinic, or patient access/registration role.

Also required

• Lives in or near Stockton, CA, and can be on-site for every shift.
• Working knowledge of Medicare: Original Medicare vs. Medicare Advantage, Part B, supplemental plans.
• Comfortable starting conversations with strangers in a busy, high-stress setting.
• Comfortable using a tablet and new apps.

Preferred

• Bilingual: Spanish, or another language common among Medicare patients in the Central Valley.
• Experience in an emergency department, hospital discharge, or patient registration.
• Familiarity with Medi-Cal and other public programs.

Additional information

PAY AND ARRANGEMENT $25 per hour. Compensation covers approved service time, including time on site, documentation, and required administrative communications.

The role starts as a 1099 independent contractor position, so you're responsible for your own taxes. After a 3-month probation period, it can convert to W-2 employment.