Dispatch Coordinator

About the role

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey - building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn.

We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Reports to: Transportation Manager Job Status: Full-Time/ Hourly

Department: Transportation Mobility Profile: On Location

General Expectations

This position is responsible for processing the paperwork to assist with scheduling deliveries of our homes. This position requires great interpersonal, communication and negotiating skills in relating to Independent Transportation Company Managers and personnel, Community Managers, Drivers, Production Team, Sales Team, A/R Team, Field Operations Team, QA, and the Retail Customer.

Duties / Responsibilities

• Prepare, assemble, label, and stage driver packets, including confirmation and change orders.
• Process house invoices in AS400 and email invoices after shipment.
• Review freight charges prior to order serialization, document additional charges, and pay freight invoices using AS400 and driver pay spreadsheets.
• Plan and coordinate shipments in OTM, including obtaining freight quotes and maintaining the freight book.
• Update and distribute yard status reports and shipping analysis spreadsheets; revise reports when homes come offline.
• Ship homes in AS400 and enter confirmation orders into yard status reports.
• File house folders, transportation paperwork, and invoices; assemble banker boxes as needed to support file storage.
• Order office supplies as required and provide coverage for the manager during absences to ensure continuity of operations.
• Works with vendors to ensure freight books are accurate and as up to date as possible

Skills, Knowledge, and Abilities Required

• Strong attention to detail and excellent organizational skills.
• Clear, professional communication skills with the ability to follow up, resolve issues, and provide outstanding customer support.
• Proven ability to manage transportation-related inquiries and coordinate delivery timing while supporting inventory control objectives.
• Proficient in Microsoft Office; experience with AS400 and SharePoint preferred.
• Comfortable working with multiple computer systems in a fast-paced environment.
• Experience in Transportation or Dispatch is a plus
• Passion for delivering world-class customer service.
• No travel required.

Pay and benefits

The pay range for this role is $22 - $26 an hour.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Business Unit - B00018

Clayton Manufacturing