Dispatch Specialist
- Location
- Austin, TX · On-site
- Job type
- Contract
- Level
- Mid-level
- Experience
- 2+ years
- Education
- High school diploma or equivalent
- Listed
- 31 days ago
Skills & highlights for this role
- Via scheduling software
- same-day scheduling
- ADA paratransit service knowledge
Also useful
- Spanish bilingual
- TNC operations
About the role
Title: Dispatch Specialist Duration: 6-12 Months Location: Austin, TX Job Summary The Service Coordinator I reports directly to the Supervisor, Paratransit Control Center. The position is responsible for dispatching Transportation Network Company (TNC) "Pickup" branded service to Service Provider's drivers; scheduling same day Pickup trips; and, answering Pickup customer calls and customer booking requests.
Primary Responsibilities * Answers Pickup calls from customers and schedules using Via software to drivers. * Proficient with same-day scheduling functions and directs operators on route to maximize efficiency * Document performance and maintain related records accurately * Assist and communicate with customers with Pickup policies. * Communicates with Service Provider; drivers; and, customers to assure maximum productivity and customer satisfaction * Perform other duties as required and/or assigned.
Education and Experience
* High school diploma or GED required. * Two (2) years of Customer service or dispatching experience required. * Two (2) years of transportation or related experience is preferred. * Demand Response or Transportation Network Company (TNC) and computer experience is preferred. * Bilingual (English and Spanish) is preferred but not required Knowledge, Skills, and Abilities: * Knowledge of the Austin street patterns and roadways. * Thorough knowledge of operational transit methods, practices, and procedures pertaining to the * delivery of transit or TNC services * Skill in reading and relaying information to customers, service providers and drivers. * Ability to give accurate directions by radio and telephone. * Ability to deliver excellent telephone customer service utilizing verbal communication skills * Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced. * Knowledge of the American Disability Act service area * Ability to communicate effectively over the phone, in writing, and in person. * Ability to problem-solve quickly and effectively customer and driver issues verbally. * Working knowledge of applicable transit operations laws, regulations, policies, procedures, and labor-management agreements
Additional Information
All your information will be kept confidential according to EEO guidelines.
From Infojini Inc.'s careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Dispatch Specialist job at Infojini Inc. located?
This Dispatch Specialist position at Infojini Inc. is located in Austin, TX (On-site). Always check Infojini Inc.'s application page for specific state eligibility or relocation policies.
What qualifications are required for Dispatch Specialist at Infojini Inc.?
For the Dispatch Specialist role, Infojini Inc. highlights 2+ years of relevant experience; a high school diploma or equivalent; experience with Via scheduling software, same-day scheduling, ADA paratransit service knowledge. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Dispatch Specialist position at Infojini Inc.?
This listing links directly to Infojini Inc.'s SmartRecruiters application page. You can apply directly on Infojini Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.