Dispatcher
- Pay
- $25 – $30 per hour
- Location
- Cromwell, CT · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 13 days ago
Skills & highlights for this role
- Customer service
- Verbal communication
- Written communication
- Organizational skills
- Time management
- Multitasking and prioritization
Also useful
- HVAC industry knowledge
- Dispatch software experience
- Emergency service coordination
About the role
Role: Dispatcher
MIH is hiring an HVAC dispatcher who will coordinate and schedule service calls, installations, and maintenance tasks for HVAC technicians. You will communicate with customers to understand issues, provide updates, and address concerns, while maintaining detailed records in dispatching software. This is a great role for someone with strong customer service and organizational skills. You'll work alongside our team in our Cromwell, CT office and support technicians from the region.
Responsibilities
- Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
- Communicate with customers to understand their HVAC issues, schedule appointments, and provide updates on service status.
- Maintain constant communication with HVAC technicians in the field via phone or dispatch software.
- Keep detailed records of service calls, customer interactions, job status, and technician assignments.
- Update the company's dispatching software or system with accurate and timely information.
- Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment.
- Partner with sales and service departments to align on job priorities and customer needs.
- Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
- Provide excellent customer service and address customer concerns promptly and professionally.
Requirements
- Previous experience in dispatching, customer service, or a related role, ideally within the HVAC or a similar industry.
- Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
- Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.
Estimated Salary: $25 - $30 hourly, based on experience and skills, plus benefits.
About Us
MIH Systems Group is a growing company in the HVAC services field, and we work to make buildings work better. We specialize in optimizing complex HVAC systems in buildings. Our diverse team delivers value to our clients from the design stages of new construction through the operation of existing buildings. Our HVAC service team provides start-up services for complex HVAC equipment from a wide range of manufacturers, as well as ongoing preventive maintenance, break/fix repair, and equipment retrofit services. Our Ambient team includes experienced professionals who focus on cost-effective solutions for our clients.
Equal opportunity and legal notices
Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
From Ambient Enterprises's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Dispatcher role at Ambient Enterprises?
The Dispatcher posting at Ambient Enterprises states compensation of $25 – $30 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Ambient Enterprises's official career site.
Where is the Dispatcher job at Ambient Enterprises located?
This Dispatcher position at Ambient Enterprises is located in Cromwell, CT (On-site). Always check Ambient Enterprises's application page for specific state eligibility or relocation policies.
What qualifications are required for Dispatcher at Ambient Enterprises?
For the Dispatcher role, Ambient Enterprises highlights experience with Customer service, Verbal communication, Written communication, Organizational skills, Time management, Multitasking and prioritization. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Dispatcher position at Ambient Enterprises?
This listing links directly to Ambient Enterprises's Workday application page. You can apply directly on Ambient Enterprises's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.