Dispatcher

Now Hiring: Dispatcher - Fairfield, CT

Schedule: Monday-Friday | Split shift, 5:00 a.m.-4:00 p.m., with a two-hour break

Pay

$28.00-$30.00 per hour

Fleet: 125 buses - 5 Type D, 30 Type A, and 90 Type C

Keep the day organized. Help drivers succeed. Keep students moving safely.

First Student is hiring a Dispatcher in Fairfield, CT. We're looking for someone with exceptional verbal communication skills, patience, and the ability to stay organized when priorities change.

You'll help coordinate a fleet of 125 buses, handle phone and radio communications, and resolve issues that affect daily service. Drivers, monitors, school staff, and families will count on you for clear information and timely answers.

What You'll Do

• Coordinate daily bus and driver assignments to support on-time route coverage.
• Monitor service and respond to delays, coverage needs, and schedule changes.
• Handle heavy phone and radio traffic while communicating clearly and professionally.
• Coach and support drivers and monitors on daily operational concerns.
• Address scheduling concerns and driver complaints, involving the Operations Supervisor or Location Manager when needed.
• Serve as a communication contact between the location and its school district customers.
• Help resolve student pickup and drop-off issues.
• Assist with charter reservations, billing, driver payroll, and other administrative work as assigned.
• Support day-to-day supervision and special projects.
• Perform backup driving duties when needed and appropriately licensed and qualified.

What You'll Need

• Three to five years of relevant experience, including dispatch, transportation coordination, terminal operations, or driving.
• High school diploma or equivalent.
• Exceptional verbal communication skills and patience when handling questions, concerns, and competing demands.
• Strong customer service skills and a professional approach to resolving problems.
• Basic knowledge of radio dispatch equipment.
• Computer proficiency and the ability to maintain accurate schedules and records.
• Ability to meet deadlines and make timely decisions as conditions change.
• Availability to work Monday-Friday, 5:00 a.m.-4:00 p.m., with a two-hour break during the day.

Additional information

This position is subject to DOT drug testing and a physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Bring your transportation experience and communication skills to First Student. Join our Fairfield team and help deliver safe, dependable service every school day.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.