Dispatcher

About the role

• Dispatcher - Yonkers, NY
• Location: Yonkers, NY
• Pay: $23.00 per hour

Schedule: Full-time, 40 hours per week. The operation runs between 6:00 AM and 6:00 PM, and the selected candidate's shift will fall within those hours.

At First Student, our Dispatchers reflect our commitment to safety, dependable service, and strong customer relationships. The Dispatcher is responsible for coordinating daily bus operations, supporting on-time route performance, and providing frontline guidance to drivers and monitors serving the Yonkers School District.

Dispatcher Responsibilities

• Oversee daily routes and bus scheduling
• Dispatch buses and help ensure on-time route performance
• Counsel and coach drivers and monitors
• Manage heavy phone and radio traffic
• Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with the contracted customer
• Help resolve student drop-off and pick-up concerns
• Assist with charter reservations, billing, or driver payroll as needed
• Perform backup driving or miscellaneous clerical duties when required
• Complete special projects and additional assignments
• Assist with the supervision of day-to-day transportation operations

Dispatcher Experience and Skills

• Three to five years of relevant experience preferred
• High school diploma or equivalent
• Previous terminal operations, dispatch, or professional driving experience
• Basic knowledge of radio-dispatch equipment
• Excellent communication and customer-service skills
• Ability to perform effectively under deadlines and time constraints
• Strong organizational and problem-solving skills
• Computer proficiency
• Ability to manage multiple priorities in a fast-paced environment

Additional information

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to putting our customers first, dedication to safety, and ambition to provide dependable transportation create a working environment where employees can build rewarding careers. As part of a large transportation organization operating across North America, you will also benefit from excellent training, career stability, and opportunities for continued growth.

Apply today to join our Yonkers team.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.