Trinity Health
Direct Workday career site

Dispatcher

Location
MMCIA - MercyOne Ambulance Central, IA
Listed
11 days ago

About the role

Employment Type: Full time

Shift: Rotating Shift

About the role

The Dispatcher's primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.

Essential Functions:

  • Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
  • Coordinates alternate transportation when a transport team is unable to provide service.
  • Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.
  • Communicates with requesting agency and receiving hospital, providing updates as applicable.
  • Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.
  • Completes flight database following each flight.
  • Observes weather patterns, alerting pilots and members of the transport teams of significant changes. -
  • Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.
  • Receives EMS ground ambulance radio and telephone communications. Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
  • Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.
  • Completes faxing of any documents which are required to go to another department. -

Minimum Knowledge, Skills and Abilities Required

  • High school diploma or equivalent required.
  • A minimum 2 years' experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.
  • Certified as an EMT-B or EMT-P in the State of Iowa, preferred.
  • Excellent critical thinking skills required.
Equal opportunity and legal notices

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Read the original posting

From Trinity Health's careers page, first listed on Rolev.ai on October 30, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Dispatcher job at Trinity Health located?

This Dispatcher position at Trinity Health is located in MMCIA - MercyOne Ambulance Central, IA. Always check Trinity Health's application page for specific state eligibility or relocation policies.

How do I apply for the Dispatcher position at Trinity Health?

This listing links directly to Trinity Health's Workday application page. You can apply directly on Trinity Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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