Dispatcher (Boynton Beach, FL)

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Dispatcher is responsible for coordinating daily waste collection operations by effectively utilizing drivers, routes, and equipment to maximize productivity and ensure exceptional customer service. This position serves as the central point of communication between drivers, operations management, maintenance personnel, and customers to ensure all routes are completed safely, efficiently, and in compliance with company policies and regulatory requirements.

Essential Duties and Responsibilities

• Dispatch drivers and assign routes based on daily operational needs.
• Monitor vehicle locations, route progress, and service completion throughout the day.
• Communicate with drivers regarding route changes, delays, service requests, accidents, breakdowns, and emergencies.
• Coordinate with Operations Managers, Route Supervisors, and Maintenance personnel to minimize service disruptions.
• Ensure timely completion of residential, commercial, and municipal collection routes.
• Respond to customer service issues and provide prompt resolution or escalation when necessary.
• Maintain accurate records of route activity, driver assignments, customer requests, and operational reports.
• Track missed pickups, extra pickups, container deliveries, and special service requests.
• Utilize dispatching, GPS, routing, and fleet management software systems.
• Assist with scheduling driver coverage for vacations, absences, and unexpected operational demands.
• Ensure compliance with DOT regulations, company safety policies, and operational procedures.
• Generate and maintain daily, weekly, and monthly performance reports as needed.
• Support continuous improvement initiatives to improve route efficiency and customer satisfaction.

Education

• High School Diploma or GED required.
• Associate's Degree or Bachelor's Degree in Business, Logistics, Transportation, or a related field preferred.
• Relevant experience may be considered in lieu of formal education.

Experience and Qualifications

• Minimum of 2 years of dispatching, logistics, transportation, fleet operations, or waste management experience preferred.
• Prior experience in the waste, recycling, transportation, trucking, or service industry strongly preferred.
• Experience working in a fast-paced, customer-focused environment.
• Strong computer skills, including Microsoft Office Suite and dispatch management software.
• Ability to read maps, route plans, and interpret GPS tracking information.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours when operational needs require.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities simultaneously.
• Ability to remain calm and professional under pressure.
• Strong customer service orientation.
• Ability to exercise sound judgment and make decisions quickly.
• Ability to work independently and as part of a team.

Personal Characteristics

Behave Ethically

Demonstrates integrity, professionalism, and adherence to company values and policies.

Build Relationships

Develops and maintains positive working relationships with employees, customers, and stakeholders.

Communicate Effectively

Clearly conveys information through verbal, written, and electronic communication methods.

Customer Focus

Anticipates and responds to internal and external customer needs in a timely and professional manner.

Organization and Planning

Effectively prioritizes work, manages schedules, and maintains accurate records.

Problem Solving

Identifies operational issues, evaluates options, and implements practical solutions.

Adaptability

Adjusts quickly to changing priorities and business needs in a dynamic operating environment.

Working Conditions

• Office environment with frequent communication via phone, radio, and computer systems.
• May occasionally visit operational yard and fleet areas.
• Ability to work early mornings, evenings, weekends, and holidays as operational needs require.

Benefits

• Competitive compensation package
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Career growth and advancement opportunities
• Inclusive and supportive workplace culture

• FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company.
• We aim to attract, motivate, and retain the best people in our industry, whatever their backgrounds.
• We share the same passion to deliver world-class solutions to our customers.
• We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.

Note: If an offer letter is extended you must agree to background authorization and a drug test is required to be taken within 72 hours of the offer letter being signed