Distribution Agent

About the role

Scope of Position: To provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts. Major Duties and

Responsibilities

• Daily process and input of all customer orders and distribution accounts.
• Provide daily operational reports that are accurate and timely.
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

• Rate domestic transportation bills.
• Trace orders as required and notify customers of activity concerning their order.
• Ensure accurate and timely client and vendors billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.
• Contribute to maintain strong relationships with vendors (trucking companies, and others).
• Provide support with other miscellaneous projects, filing and research Compliance at all times to regulations.

This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirement. Escalation of problems to Management when necessary.

Qualifications & Requirements

Understanding transportation process of all models is a plus Hazardous Materials certification (preferred) Good computer skills (e.g., MS Excel, MS Word) Fluent in English 6 months to 1-year related experience and/or training; or equivalent combination of education and experience Meet company standards of 52 hours training per year, including as needed management/leadership training Excellent organizational skills, time management skills in addition to a professional manner Positive and willing to help attitude Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus