Distribution Operations Technician

Position summary

The Distribution Operations Technician enables sales and supports a world-class customer experience by ensuring the accurate, safe, and efficient flow of products and materials across multiple fulfillment channels.

This position performs receiving, inventory management, replenishment, order fulfillment, returns processing, shipping, material movement, value-added services, and preparation of inventory for third-party fulfillment partners.

This role operates within a cross-trained workforce model, providing flexible support across distribution functions to meet customer needs, business priorities, and operational requirements while maintaining safety, quality, inventory accuracy, and customer satisfaction.

Educational requirements

• High school diploma or GED required
• Associate or undergraduate degree in business, supply chain management, logistics, operations, or a related field preferred
• Lean Six Sigma Green Belt certification preferred
• Minimum of three years of experience in warehouse, logistics, fulfillment, manufacturing, or distribution operations preferred

Skills and experience

• Ability to obtain and maintain required powered industrial truck operator qualifications
• Proficiency with UPS and FedEx shipping platforms and familiarity with carrier compliance requirements
• Knowledge of shipping carriers, methods, and geographic location data including city, state, and country
• Proficiency with warehouse management, barcode scanning, inventory, labeling, and shipping systems; experience with the DSI barcode scanning system strongly preferred
• Demonstrated ability to perform accurate product verification, labeling, inventory transactions, shipping documentation, and other required system transactions
• Basic mechanical aptitude and ability to safely operate material processing equipment, including the XYZ cutter
• Ability to interpret order documentation, pick tickets, technical drawings, patterns, packaging specifications, product configuration requirements, and special instructions
• Strong attention to detail, organizational skills, and commitment to quality and accuracy
• Effective oral, written, and interpersonal communication skills
• Demonstrated problem solving and sound decision-making skills
• Proven ability to work efficiently in a fast-paced, deadline-driven environment
• Capacity to work independently with minimal supervision, resolve routine issues within established guidelines, escalate complex issues appropriately, and collaborate effectively in a team environment
• Ability to prioritize changing workloads and balance multiple operational demands while maintaining accuracy and service levels
• General computer proficiency, including accurate typing skills
• Proficiency in Microsoft Office, including Outlook
• Working knowledge of AutoCAD preferred
• Ability to meet applicable licensing, DOT physical, and qualification requirements for assigned equipment and backup driving responsibilities

Essential duties

• Promote socially responsible sustainability and support the Interface mission, values, and culture
• Support the accurate and timely flow of products and materials across direct customer, internal, transfer, pickup, and third-party fulfillment channels
• Apply operational and technical knowledge across multiple functions to meet customer and business requirements
• Use warehouse management systems, barcode scanners, shipping platforms, labeling software, and related technologies to complete accurate and timely transactions
• Receive, inspect, verify, store, and ship products and materials while maintaining inventory accuracy through required transactions, inventory verification, replenishment, cycle counting, location control, and resolution of routine inventory discrepancies
• Pick, package, verify, label, stage, and ship orders accurately and on time while ensuring product quality and documentation requirements are met
• Perform customized packaging, kitting, cutting, labeling, and other value-added services as required
• Prepare inventory for third-party fulfillment partners, including labeling, packaging, pallet configuration, documentation, and system transactions
• Process returns and support product reuse, re-entry, and circularity processes
• Interpret order documentation, technical drawings, patterns, packaging specifications, and special instructions
• Safely operate material handling, cutting, labeling, packaging, and distribution equipment to receive, store, move, stage, and ship products and materials
• Maintain, calibrate, inspect, clean, troubleshoot, and perform approved operator-level maintenance on assigned equipment, including cutting equipment, lift trucks, and batteries
• Serve as a qualified backup driver when assigned and maintain applicable DOT, licensing, and qualification requirements
• Participate in cross-training and maintain required qualifications for assigned processes, systems, vehicles, and equipment
• Support the training and cross-training of team members after demonstrating proficiency in the applicable functions
• Participate in root cause problem solving, standard work development, and continuous improvement activities
• Collaborate with internal teams, carriers, vendors, and third-party fulfillment partners to support operational requirements
• Maintain excellent housekeeping and comply with all safety, environmental, quality, ISO, SDS, and documented work requirements
• Perform other duties as assigned

Physical demands

• Walking and standing throughout the shift
• Repetitive lifting of 35 to 40 pounds and occasional lifting of up to 70 pounds

Climb ladders up to 7-8 ft.

• Ability to bend, reach, stoop, lift, carry, push, pull, and maneuver loaded carts
• Ability to perform repetitive picking, packing, labeling, cutting, scanning, and material preparation activities
• Ability to safely enter and exit powered industrial equipment and work in an active warehouse environment
• Work overtime as needed

Work environment

• Non-climate controlled distribution environment

• #LI-AS1
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