Division Chief of Operations

About the role

The Agency You'll Join

The NYC Mayor's Office of Community Safety (OCS) was established by Mayor Zohran Kwame Mamdani through Executive Order No. 15 in March 2026. Under the direction of the Deputy Mayor for Community Safety, OCS develops citywide community safety strategies and is comprised of the Office of Neighborhood Safety (ONS), Office to End Domestic and Gender-Based Violence (ENDGBV), Office for the Prevention of Hate Crimes (OPHC), and the Office of Community Mental Health (OCMH).

OCS focuses on strengthening the social fabric that keeps communities safe, streamlining and expanding evidence-based and common-sense safety interventions, and strengthening wraparound services so no New Yorker is left behind. The creation of this office is the first step toward fulfilling Mayor Mamdani's pledge to create a Department of Community Safety, a city agency that advances a whole-of-government approach to building safer communities for all New Yorkers.

The Team You'll Work With

The Office of Community Safety works with communities across New York City to build safer neighborhoods and expand opportunities for New Yorkers. The Office helps prevent violence before it happens, respond when people are harmed, and provide the care and support individuals, families, and communities need to heal and move forward.

By focusing resources on the places and people most affected by violence, we strengthen the community supports that make long-term safety possible. This includes violence prevention and intervention, outreach, youth services, mental health care, services for victims and survivors, and other community-based efforts that promote safety, stability, and well-being.

The Problems You'll Solve

The Division Chief of Operations serves as the Office's chief administrative and operational leader, responsible for building and managing the systems, infrastructure, and internal operations necessary to support the Office's mission. Reporting directly to the Commissioner, the Division Chief oversees strategic planning and project management, budget and fiscal administration, legal, procurement and contracts, human resources and talent management, office administration, and performance management.

The Division Chief of Operations responsibilities include but are not limited to:

Organizational Development and Agency Transition

• Support the development and implementation of the Office's organizational structure, operational systems, and administrative infrastructure.
• Partner with the Commissioner and senior leadership to strengthen agency operations, governance, and organizational effectiveness.
• Coordinate planning efforts related to organizational growth, operational readiness, staffing, budget, and administrative functions.
• Work closely with the Deputy Mayor's Office and other city partners to support the Office's long-term transition to a standalone city agency.

Strategy Operations and Project Management

• Develop and implement a strategy to ensure efficient office-wide operations and coordinate with the Senior Leadership team to align these processes across the office.
• Lead the development and implementation of agency-wide operational plans and strategic initiatives.
• Establish and oversee project management structures to ensure timely execution of agency priorities.
• Create a process for program teams to plan and manage large-scale initiatives, including project plans, timelines, performance metrics, and implementation strategies.
• Monitor progress, identify implementation challenges, and recommend policy or operational solutions.

Leadership and Staff Development

• Lead, supervise, and develop a diverse team of directors and professional staff across multiple operational functions.
• Foster a high-performing, collaborative, and accountable work environment that supports employee growth and organizational effectiveness.
• Provide coaching, mentorship, and performance management to staff while building leadership capacity across the organization.
• Promote a culture of excellence, innovation, and continuous improvement in support of the Office's mission and values.

Budget, Fiscal Management, and Contracts

• Supervise the Budget Director and provide strategic oversight of the Office's budget, fiscal management, procurement, and contracting functions.
• Guide the development and execution of the agency's annual budget and long-term fiscal strategy.
• Ensure effective stewardship of public resources through oversight of expenditures, contract performance, and financial controls.
• Lead budget planning and coordination with City Hall, OMB, and other oversight entities.
• Oversee procurement and contracting processes to support the agency's operational and programmatic priorities.

Human Resources and Talent Management

• Partner with Mayor's Office Human Resources Department, and other relevant city agencies, on recruitment, hiring, and staff management.
• Oversee agency hiring, workforce planning, onboarding, and personnel administration.
• Develop staffing plans to support agency growth and strategic priorities.

Data and Legal Affairs

• Work with the Research Director to ensure that the agency's research, data, and evaluation functions to support evidence-informed decision-making.
• Ensure the development of performance metrics, reporting systems, and program evaluations.
• Coordinate with agency counsel and the Law Department on legal matters affecting agency operations and programs.
• Provide strategic guidance on legal, regulatory, and compliance issues.

About You

• You have proven ability to lead, manage, and develop high-performing teams.
• You have strong organizational leadership skills with experience building systems, processes, and operational infrastructure.
• You have excellent project management and execution skills, with the ability to drive complex initiatives across multiple stakeholders.
• You have demonstrated ability to manage multiple priorities in a fast-paced and evolving environment.
• You have strong analytical, problem-solving, and decision-making skills.
• You have excellent relationship-building and collaboration skills.
• You have strong written and verbal communication skills.
• You have sound judgment, professionalism, and discretion in handling sensitive organizational matters.
• You have demonstrated experience leading teams, managing complex organizational initiatives, and overseeing multiple operational functions.

Minimum Required Qualifications

• Bachelor's Degree required.
• 8+ years of progressively responsible professional experience in operations, public administration, organizational management, finance, human resources, project management, or related field.

Additional Information

• In addition to the resume, a cover letter is required to apply.

Qualifications & Requirements

• Do you have a baccalaureate degree from an accredited college or university?
• Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
• Do you have a four-year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question "2" above?
• Do you have a satisfactory combination of education and/or experience equivalent to that described in questions "1," "2," and/or "3" above?