Document Production Workflow Coordinator - 2nd Shift

About the role

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.

The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may require the training of team members, and may be responsible for the day-to-day coordination of workflow within a shift or site.

2nd Shift Schedule: Monday - Friday 4pm - 1am ET

• Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
• Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
• Creates and edits documents, mail merges, charts, graphs, tables, etc.
• Scans and cleans up documents utilizing scanner equipment and appropriate software
• Converts and cleans documents from other software applications
• Evaluates personnel performance with the AM and assists in the development and improvement of individual and team skills
• Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
• Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for presentations work
• Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness, and service

Qualifications & Requirements

• Bachelor's degree or equivalent with years of experience able to substitute
• Minimum of 3 years of related office experience with document production and preparation
• Advanced knowledge of Microsoft Office suite (PowerPoint, Excel, Visio as examples)
• Excellent verbal and written communication and interpersonal skills necessary in order to communicate questions and/or suggestions to the client and other team members in a professional and customer service-oriented manner
• Ability to work both independently and collaboratively as part of a team; self-motivated to ensure own production
• Ability to work in a fast-paced, deadline-driven team environment while handling sensitive and/or confidential documents and information

Additional Information

The salary for this role at the noted RRD location is $18.99-26.69/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.