DOD Skillbridge Opportunity: Installation Manager

Job Summary

The Installation Manager Skillbridge Intern is responsible for oversight and management of the all-product Installation teams, with focus on install revenue, install efficiencies, safety, quality of installation, customer service and labor scheduling. This includes fleet management, installation scheduling support, and system installation.

Project Coordination

• Schedule installers, coordinate material delivery, and review project scopes.
• Complete daily the Job Cost Tracker to identify areas of opportunity and improve KPIs and other metrics.
• Execute company wide initiatives and build out improvement plans to meet and exceed established KPI’s goals.
• Collect all outstanding Account Balances and ensure completion certificates are signed.
• Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.
• Manage installers to ensure scope of work for jobs is clear and defined; appropriate labor and materials are defined for job completion, and work is performed according to Renuity HomeOrg’s standards and specifications.
• Provide job assessment for projects to maximize scheduling to achieve Install Revenue Goals
• Review all new jobs daily to assess labor and skills requirements.

Quality & Safety Control

• Ensure all installations comply with local building codes, safety regulations, company guidelines and installation processes and procedures.
• Assess Installer performance, process payroll, and calculate bonuses.
• Ensure all vehicles follow the maintenance plan and are properly maintained, licensed and inspected.
• Monitor GPS for all vehicles and resolve issues that arise (I.e. speeding, violations, tows, etc.)
• Conduct Installer on-site job checks and quality audits
• Monitor and schedule vehicle inspection, maintenance and repairs ensuring these are up to date.
• Ensure that all equipment used in performing the installations is in good working order and that the installers are trained and that training is documented.

Customer Service

• Address client questions, handle escalated issues, and confirm customer satisfaction.
• Respond to and resolve all customer escalations from install team immediately if on the job site and always upon job completion.
• Proactively contact the customer after each job to ensure that the customer is satisfied with the job.
• Conduct site visits and training with the Installers to ensure that the correct customer care is being delivered consistently.
• Respect the customer in all aspects of the job from start to finish.

Budget & Operations

• Monitor department profit and loss (P&L), manage inventory, and audit equipment or vehicle compliance.
• Work with Customer Service to optimize scheduling to meet revenue goals.
• Develop projections and leverage resources based on business needs.
• Managing labor effectively to meet operational budgets and ratios.
• Ensuring branch inventory counts are accurate.
• Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
• Identify and address service issues with the team and cross-functional departments.

Team Leadership/Accountability

• Manage, train, and mentor installation crews, technicians, or project leads
• Training with vendors and suppliers to maintain up to date industry application and product knowledge.
• Develop, Train and onboard new installers and install helpers.
• Monthly perform team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
• Coordinate weekly team meetings to provide additional training, address opportunities and track teams' performance vs goals.
• Ensuring jobs are staged 3-7 days in advance to ensure materials are available and ready for install team (Coatings).
• Coordinate logistics of daily morning roll-out, assuring product and documentation are complete.
• Support Territory Operations Manager as required
• Other duties as assigned.

Key Performance Indicators

• Backlog Turnover
• Throughput Capacity
• NPS Score - Customer Care
• Install Revenue
• Labor management
• Material and Labor Cost

Skills & Abilities

• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Excellent communication skills
• Problem Solving skills
• Coaching and technical assessment skills
• Ability to use effective verbal and written communication skills.

Qualifications

DOD Skillbridge Program

*For Active and Transitioning Service Members Only

DOD SkillBridge Eligibility

• Has served at least 180 days on active duty
• Is within 180 days of separation or retirement
• Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.

Education and Experience

• Education & Experience: 2 years’ team and operations management experience, installation experience in home improvement industry.
• 2+ year supervisory experience in the home improvement industry managing installation teams (W-2 and 1099) or equivalent management experience. High School Diploma or GED required; some college preferred.
• Certified Lean Six Sigma Certification (Preferred)
• Computer Skills: Intermediate skills with Microsoft Office (Word, Excel, Outlook).
• Mechanical Aptitude - Intermediate skills with electrical schematics, pneumatic applications, and mechanical configurations

Additional information

We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact.