Donor Relations Associate

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The University of Miami/UHealth, Division of Development and Alumni Relations, has an exciting opportunity for a full time Donor Relations Associate to work in Miami, FL.

The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented work force to support our common purpose of transforming lives through teaching, research, innovation, and service.

Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) we strive to create an environment where everyone contributes to making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 16,000 faculty and staff from all over the world.

The Division of Development and Alumni Relations supports and promotes the mission, purpose, and priorities of the University of Miami through fundraising and engagement by building and nurturing strategic philanthropic relationships to improve and transform the lives of individuals and communities. We are committed to values central to the Division—Service, Gratitude, Trust, and Partnership—which guide our strategic thinking, decision-making, and day-to-day interaction with each other and our stakeholders.

The Donor Relations Associate plays an important role in supporting the fundraising programs for Sylvester Comprehensive Cancer Center.

This position report to the Executive Director of Development Resources and works with the Executive Director of Development to plan and execute development and stewardship activities designed to establish donor connections with the institution and help to deepen engagement and foster an environment that leads to philanthropic gifts.

In support of those activities, the Donor Relations Associate may communicate with the President’s office, Dean’s office, trustees, VIP prospects and donors, School of Medicine department chairpersons, faculty, and research staff.

This position will play a key role in donor relations and administrative support but may be called upon to assist with facilitating medical requests for donors who ask for additional help in navigating the University of Miami Health System.

The Donor Relations Associate will also be expected to solve problems and participate in a full range of tasks implementing appropriate solutions in compliance with the University’s policies and procedures.

Department Specific Functions

• Act as contact/liaison for key donors, prospects, and VIPs to ensure prospect strategies are advanced, provide expedient assistance to requests and that appropriate follow-up with constituents is successfully completed.
• Assist donors and prospects with appointment scheduling and other requests related to their care at Sylvester and the University of Miami Health System.
• When necessary, contact prospects/donors to verify biographic information, and representative or event invitee information.
• Manage cultivation, solicitation and stewardship appointments for fundraisers and administrators.
• Create agendas, presentations, and briefing materials for meetings with key donors by requesting appropriate research from Portfolio Optimization team or gathering independent information utilizing on-line databases and annual financial reports to prepare background information/briefing materials for administration and fund raisers as needed.
• Assist Development Officer to ensure donors are regularly communicated with and move through the gift cycle by tracking interactions and documenting them in i-BIS throughout the cultivation, solicitation, and stewardship process.
• Assists in research and discovery efforts to identify new potential major gift donors by reviewing and analyzing daily patient screenings, making qualification calls, and sending development officers referrals.
• Inform administrators and fundraisers of important information regarding major gift donors, i.e., birthdays, anniversaries, special accomplishments, in connection with cultivations and solicitations and support stewardship efforts as needed.
• Work with Development Officer to lead logistics for receptions, dinners, community activities and small events to support stewardship and cultivation for major gift donors.
• Utilize i-BIS and other University systems to update and extract constituent information in accordance with i-BIS training and policies and procedures.
• Responsible for tracking gifts to ensure they are entered and reported in i-BIS accurately.
• Responsible for acknowledging gifts in a timely manner.
• Responsible for extracting financial and donor related data and distributing as needed.
• Attend meetings and appropriate training sessions for University Development.
• Answer phones and provide general office support including scheduling, and processing of financial transactions such as mileage and business reimbursements.
• Supports stewardship and cultivation outreach, mailings, programs, and presentations.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Bachelor’s degree.
• Minimum of three years of relevant experience.
• Must be solution-oriented and able to work independently to successfully complete projects on deadline.
• Excellent command of the English language, both oral and written with a high level of creativity, attention to detail and superior customer service skills.
• Proficient in Microsoft Office applications (i.e. Microsoft Word, Excel, and Outlook).
• Must have initiative mixed with good, sound judgment, and a high level of discretion to handle sensitive information.
• Must be able to handle multiple projects simultaneously and work in a dynamic team environment across multiple divisions.

Any relevant education, certifications and/or work experience may be considered.

Pay and benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Job Status: Full time

Employee Type: Staff