Donor Support Coordinator
- Pay
- $25 – $30 per hour
- Location
- Tempe, AZ
- Listed
- Today
Minimum Qualifications
- Bachelor's degree preferred, or equivalent professional experience
- One to two years related experience
- Excellent verbal and written communication skills
- Basic medical terminology knowledge
- Basic computer skills with a typing speed of at least 25 WPM
- Strong attention to detail and documentation accuracy
- Ability to manage challenging or emotionally charged conversations professionally
- Experience working with diverse populations and cultural backgrounds
- Proven ability to handle conflict resolution positively and professionally
Preferred Experience
- Bachelor of Science degree
- Three to four years related experience
- Certified Surgical Technologist, EMT-P, LPN, or RT
- Experience in healthcare, call center, crisis response, patient support, or customer service environments
- Medical scribe or medical documentation experience
- Bilingual candidates strongly encouraged to apply
About the Donor Support Coordinator
24/7 Call Center Environment | 12-Hour Shifts
Must be flexible to work Days or Nights, including weekends and holidays
The Donor Support Coordinator plays a critical role in the tissue donation process, helping facilitate the gift of donation from referral through recovery. This position works in a fast-paced, high-volume call center environment where every call has the potential to impact lives through transplantation.
Tissue donation can help heal and improve the lives of patients through transplants such as skin, bone, heart valves, tendons, and corneas. Donor Support Coordinators help evaluate donation suitability, coordinate the donation process, and compassionately support families during difficult moments.
This role is best suited for someone who is compassionate, emotionally resilient, detail-oriented, and motivated by meaningful work.
- Receive and manage incoming donor referral calls in a 24/7 call center setting
- Screen patient medical and social history with:
- Hospital staff
- Nurses
- Medical examiners
- Technicians
- Organ recovery personnel
- Family members
- Evaluate donation suitability using established policies and medical criteria
- Communicate with next of kin regarding donation opportunities after the loss of a loved one
- Guide families through sensitive conversations with empathy and professionalism
- Obtain and verify legal authorization for donation
- Coordinate and dispatch technician teams
- Accurately document detailed medical and social history information in a timely manner
- Maintain compliance with internal procedures and regulatory requirements
- Collaborate closely with multidisciplinary teams throughout the donation process
Every donor referral represents an opportunity to help save or heal lives while supporting families through meaningful conversations during difficult moments.
About the Company
Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona's core values of Positive Energy, Passion and Eagerness.
Equal opportunity and legal notices
Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at. We are committed to maintaining a drug-free workplace.
From Donor Network of Arizona's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Donor Support Coordinator role at Donor Network of Arizona?
The Donor Support Coordinator posting at Donor Network of Arizona states compensation of $25 – $30 per hour. Final pay may depend on location, experience, and interview evaluation on Donor Network of Arizona's official career site.
Where is the Donor Support Coordinator job at Donor Network of Arizona located?
This Donor Support Coordinator position at Donor Network of Arizona is located in Tempe, AZ. Always check Donor Network of Arizona's application page for specific state eligibility or relocation policies.
How do I apply for the Donor Support Coordinator position at Donor Network of Arizona?
This listing links directly to Donor Network of Arizona's SmartRecruiters application page. You can apply directly on Donor Network of Arizona's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.