Driver Helper

Job Summary

The HBDS Driver Helper is the second member of a two-person delivery team, responsible for the safe handling and placement of appliances and heavy-bulky product in customer homes and businesses. The helper works alongside the driver through the full route, from dock load through final placement and assembly, and is qualified to operate the box truck so the team can run whenever either member is unavailable.

Key Responsibilities

• Handle, carry and place appliances and heavy-bulky product safely inside customer residences and businesses, including room of choice placement, unboxing, positioning and assembly where in scope.
• Protect the customer's home during delivery: floor and doorway protection, clearance measurement, and safe navigation of stairs, corners and confined spaces.
• Accurately load, stage and secure product for the daily route, and scan and verify all route product before departure.
• Support route execution alongside the driver, including navigation, delivery coordination and customer communication at the door.
• Operate the box truck when required, including on days when the assigned driver is unavailable.
• Support pre-trip and post-trip vehicle inspection and report maintenance or safety issues.
• Prevent, identify, document and immediately report any product or property damage before leaving the delivery location, including overages, shortages and damages.
• Follow detailed work instructions and established operating procedures in a fast-paced environment.
• Safely operate warehouse and material-handling equipment for dock loading when trained and authorized.
• Maintain compliance with OSHA, company safety requirements and customer-site rules.
• Maintain a clean, organized and professional vehicle, uniform and work area.
• Provide professional customer service and perform additional duties as assigned.

Qualifications and Skills

• Valid driver's license (REAL ID) and acceptable motor vehicle record required.
• Current DOT medical certification required.
• Ability to operate a box truck, and willingness to drive the route when required.
• Must clear First Advantage background screening and all customer-required screening prior to onboarding.
• Previous appliance, furniture, heavy-bulky or in-home delivery experience preferred.
• Basic hand tool usage and product assembly skills.
• Ability to lift up to 75 lbs. unassisted.
• Ability to read maps and maintain general geographic awareness.
• Strong customer service and communication skills.
• Ability to read, understand and follow written instructions, with strong attention to detail and accuracy.
• Ability to work independently and collaboratively with minimal supervision.
• Ability to work overtime and flexible schedules when required, including peak season.
• Must be able to speak, read and write in English.

Physical Requirements

This position requires frequent entering and exiting of the vehicle, standing, walking, bending, stooping, kneeling, crouching, reaching, climbing, pushing, pulling, and lifting throughout the workday, including inside customer residences and up and down stairs. Employees must be able to lift and move products weighing up to 75 lbs. unassisted, team-lift heavier appliances and heavy-bulky product using approved equipment and technique, and safely load, unload, and secure freight.

Safety Expectations

Employees are expected to comply with all company safety policies, applicable DOT requirements, OSHA standards, and customer-site safety rules. Employees must immediately report accidents, injuries, unsafe conditions, equipment damage, product damage, and regulatory concerns before leaving the delivery location.

Work Environment

This description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of duties. Employees may be required to perform additional responsibilities or support other operational areas based on business needs.

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

And more!

Pay Range

$18-$21 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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