Driver Support Agent
- Pay
- $19 – $21 per hour
- Location
- Dallas-Fort Worth, TX
- Listed
- 6 days ago
What You'll Do
- Follow up with driver applicants across all North America markets to offer support and guide them through their application
- Assist prospective drivers with required compliance steps, background checks, and documentation requirements
- Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process
- Conduct proactive outreach to candidates needing additional support or follow-up
- Identify and escalate complex compliance or technical issues to appropriate internal teams
Who You Are
- Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus!
- Strong mental acuity and analytical problem-solving skills
- A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks
- Skilled in prioritizing and strong delegation skills to optimize team performance
- Able to manage multiple priorities simultaneously while maintaining accuracy and focus
- A clear communicator with excellent reading comprehension and writing skills
- Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders
- Calm, cool, and collected-able to stay even-keeled during urgent or high-pressure issues
- A well-rounded team player who takes ownership of (and pride in) your work
- Ownership-driven: you take charge of ongoing issues and manage them through to resolution
- Comfortable with ambiguity; able to create solutions even when no SOP exists
- Demonstrated leadership with strong prioritization skills
- An action-oriented executor: you take initiative to solve problems and get the job done
- Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment
Compensation and Benefits
- Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $19-$21 / hour
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
- There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
- Via is an equal opportunity employer.
About Via
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
As a Driver Support Agent, you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience.
This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.
From Via's careers page, first listed on Rolev.ai on November 3, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Driver Support Agent role at Via, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
What is the salary for the Driver Support Agent role at Via?
The Driver Support Agent posting at Via states compensation of $19 – $21 per hour. Final pay may depend on location, experience, and interview evaluation on Via's official career site.
Where is the Driver Support Agent job at Via located?
This Driver Support Agent position at Via is located in Dallas-Fort Worth, TX. Always check Via's application page for specific state eligibility or relocation policies.
How do I apply for the Driver Support Agent position at Via?
This listing links directly to Via's Greenhouse application page. You can apply directly on Via's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.