Dual Rate Dealer/Floor Supervisor

About the role

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Position Summary

Under the direction of the Pit Manager, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Fully responsible for the smooth, efficient operation of the table games for a particular table or area.
• Responsible for the supervision, operation and conduct of gaming at all table games.
• Checks equipment daily for problems and flaws that would jeopardize the integrity of the operation of gaming.
• Directly supervises dealers in assigned areas in accordance with the Company's policies and procedures.
• Responsible for training, disciplining, and evaluating Casino Dealers.
• Must accurately rate guest table play.
• Keep accurate track of money flow from Table Games and do related accounting work for all assigned tables.
• Insures adherence to all IGC gaming regulations and statues.

Non-essential Functions

• Attend seminars when needed.

Education and /Or Experience Requirements

• (Related education and experience may be interchangeable on a year for year basis)
• High School diploma or equivalent required.
• Must have one (1) year of dealer experience.

Additional Requirements

(Licenses, Certifications, Testing, etc)

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be willing to work swing shift.
• Must be able to work holidays and weekends, as well as flexible shifts.

Knowledge of

• Must be knowledgeable in two major games and three minor games.

Ability to

• Must have the ability to withstand noisy and smoke-filled environments.
• Must be able to walk 50% of shift and stand 50% of shift.

Additional information

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.