Duty Engineer (Maintenance)

About the role

The Duty Engineer safeguards the seamless operation, comfort, and premium standards of the property's physical infrastructure. The role combines advanced technical capability across HVAC, electrical, plumbing, and preventative maintenance with a genuine service instinct, ensuring guest accommodations, public spaces, and back-of-house facilities are held to an exacting standard.

As a critical point of contact for the maintenance department, the Duty Engineer balances scheduled preventative work against urgent guest requests and maintains a safe, comfortable, and reliable environment for guests and colleagues onsite.

About the role

Maintenance and Repair

• Perform general maintenance, preventative maintenance, inspections, and emergency repairs as assigned.
• Troubleshoot and repair electrical and plumbing systems at an intermediate level, including drain line clearing.
• Operate and repair hotel equipment using strong mechanical skills, and perform a variety of general maintenance repairs.
• Apply basic carpentry skills as required.

Safety and Security

• Adhere to safety, security, and emergency procedures; respond appropriately during emergencies; and act promptly to correct hazards.
• Follow security procedures for guest room and master keys, secure boiler, electrical, and other engineering areas, and store all chemicals properly.

Guest and Operational Service

• Listen to and promptly resolve guest problems and complaints with a strong emphasis on service recovery.
• Communicate effectively with departments including Housekeeping and Stewarding toward shared operational goals.
• Keep the Chief Engineer and/or Assistant Director of Engineering fully and promptly informed of any significant or unusual matter so corrective action can be taken.

Records and Housekeeping

• Maintain accurate records of scheduled and unscheduled repairs.
• Operate HotSOS, the work order system, including detailed notes and current ticket status.
• Clean and organize the engineering shop and workspaces.

Education and Experience

• High school diploma or equivalent, or an equivalent combination of education and experience.
• Minimum two years of maintenance experience.

Technical Skills

• Operation of hand and power tools, including drills, saws, drain cleaners, pressure washing equipment, and a range of meters and testers.
• Ability to read manufacturer instructions, blueprints, and diagnostic trees, and to distinguish among colored electrical conductors.
• Operation of software that controls HVAC systems and monitors the central plant.
• Operation of a computerized work order or maintenance management system.

Judgment and Communication

• Sound judgment across general repair and maintenance decisions, with the ability to resolve guest and operational problems effectively.
• Persistence in working through obstacles to complete assigned and necessary tasks.
• Clear, effective communication with colleagues, guests, and other departments.

Physical Capabilities

The physical demands described here are representative of those that must be met to perform the essential functions of this role.

• Occasionally lift, carry, push, or pull items up to 50 pounds unassisted; items above 50 pounds and up to 75 pounds are handled with mechanical aids or a team lift.
• Frequently stand, walk, climb ladders, balance, stoop, kneel, crouch, crawl, and reach with hands and arms; frequently use hands to finger, handle, and feel.
• Remain on feet for extended periods, particularly during peak hours and events.
• Ability to read gauges, labels, instructions, blueprints, and reports, with or without correction.
• Ability to receive and respond to radio communication, verbal instruction, and audible alarms, with or without accommodation.
• Ability to make effective decisions and manage conflict under time pressure.