E-Sales Agent - Mountain States Toyota

Summary

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the eSales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs

• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments

• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills

Ability to establish and maintain strong internal and external relationships:

• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Additional Requirements

• Valid driver’s license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Compensation

• $66,000 to $80,000
• Hourly plus commission
• Schedule: Full Time
• Monday through Saturday availability
• Sundays off

Benefits

Comprehensive benefits package, including medical, dental, and vision coverage:

• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)

• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.