eCommerce Marketing Manager - Strategy & Planning

Overview

We are seeking a strategic, analytical, and transformation-oriented eCommerce Marketing Manager to lead worldwide strategy and planning for the eCommerce Devices business. The role connects long-range strategy with operating execution across Surface Consumer, Surface Commercial, and Gaming Hardware—integrating product sales plans, supply and demand signals, pricing, portfolio choices, and financial performance.

This lead will strengthen Plan of Record accuracy, and build scalable processes, capabilities, and AI-enabled workflows that improve growth, profitability, decision speed, and accountability. The role is accountable for four integrated priorities: - eCommerce Transformation: Modernize processes, systems, operating rhythms, capabilities, and AI-enabled workflows to accelerate Devices growth across regions.

• Integrated Product Sales Planning: Connect supply, demand, assortment, lifecycle, channel, and pricing decisions across Surface Consumer, Surface Commercial, and Gaming Hardware.
• Profitable Growth: Improve unit economics, gross margin, forecast quality, and investment returns through rigorous planning and performance management.
• Product Insights & Executive Decision Support: Translate customer, market, competitive, and business signals into compelling product narratives, clear trade-offs, and actionable recommendations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Key Responsibilities eCommerce Business Transformation

• Shape and execute the eCommerce Devices transformation roadmap across process, systems, people, governance, and AI-enabled workflows.
• Simplify operating rhythms, clarify decision rights, reduce manual work, and establish scalable planning standards across worldwide and regional teams. Product Sales Planning
• Own the integrated product sales planning framework for Surface Consumer, Surface Commercial, and Gaming Hardware.
• Integrate supply, demand, channel, assortment, lifecycle, and pricing inputs into a coherent worldwide eCommerce Devices sales plan.
• Improve Plan of Record accuracy by surfacing assumptions, gaps, risks, and opportunities early and keeping plans current as market and supply conditions change. Unit Economics & Gross Margin Management
• Lead unit-economics and gross-margin planning across device categories, markets, channels, and customer segments.
• Evaluate pricing, mix, cost, inventory, promotions, attach, and investment trade-offs to improve profitable growth.
• Build scenarios, financial guardrails, and performance insights that identify risks, upside, and corrective actions early. Product Insights & Evangelism
• Build product understanding and excitement across eCommerce teams through clear narratives, launch readiness, and field enablement.
• Develop long-range strategies and priorities for the worldwide eCommerce Devices business, grounded in customer, competitive, market, and financial insights.
• Establish a common performance narrative and translate complex data into clear executive recommendations, decisions, and trade-offs.
• Apply AI and automation to scenario modeling, insight generation, exception management, and recurring planning workflows.
• Embody our Culture  & Values.

Required/minimum qualifications

• Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR equivalent experience.

Additional or preferred qualifications

• 8+ years of experience in strategy, business planning, category management, finance, operations, or transformation roles.
• Demonstrated experience connecting strategy to execution in a complex, global, cross-functional organization.
• Strong commercial and analytical capability, including forecasting, scenario modeling, pricing, unit economics, and gross-margin management.
• Proven ability to influence senior stakeholders, resolve ambiguity, and drive decisions without direct authority.
• Experience using AI, automation, and modern data tools to improve planning quality, speed, and scalability.
• Devices, hardware, consumer technology, channel, or supply-and-demand planning experience preferred.

Pay and benefits

eCommerce IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.