eCommerce Product Manager, Digital Operations

About the role

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness.

Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Our Company Offers Great Benefits, Including

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

What You'll Do (Essential Duties and Responsibilities)

• Planning and execution of marketing driven ecommerce initiatives for all TSI brands, Tempur-Pedic, Sealy, and Stearns & Foster.
• Set up and maintain online product mix and inventory along with any site promotional activities via a CMS platform (ie. Shopify, WordPress, Hubspot, Wagtail, etc.).
• Regular quality assurance across all Tempur Sealy brand ecommerce channels. This includes monitoring for content accuracy, messaging, pricing and legal requirements.
• Manage site operations to deliver a seamless digital shopping experience, proactively troubleshooting issues and overseeing inventory, pricing and promotions, product assortment, launches, product registration, and product review setup.
• Build and maintain marketing and triggered email campaigns using HTML, Adobe Dreamweaver, and other tools, to support content updates and campaign execution.
• Manipulating creative files in Adobe Photoshop and/or XD.
• Building and scheduling campaigns and audiences in an ESP (ie. Klaviyo, SFMC, Mail Chimp, Campaign Monitor).
• Processing large amounts of data in Excel using formulas, vlookups, etc. Creating basic analytical reports and presentations of key metrics and performance data.
• Support the monitoring and action of order triage. This includes processing issues and communication to stakeholders of issues and resolution.
• Identify opportunities to increase profitability and create positive consumer experience pre and post purchase.
• Collaborate with third-party web developers to build and improve consumer friendly processes.
• Collaborate with Customer Service teams to identify and implement cost-effective business practices that improve operational efficiency and overall customer experience.
• Work with internal teams to ensure content accuracy for all product copy and storytelling. This includes product management, sales, graphics, customer support, brand management, and other relevant departments.
• Ability to take ownership, prioritize, plan, and pivot quickly as consumer and leadership. expectations change.
• Express information and key points of a topic clearly and concisely.
• Perform other duties or projects as assigned.

What You'll Need (Qualifications)

• Bachelor's degree in business, Marketing, or related field or equivalent work experience.
• Minimum of 1-2 years of direct support, fraud mitigation and customer service, online marketing, online content, or website/technical quality assurance.

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