ED/Outpt Patient Access Rep - 6:30a - 3:00p Monday - Friday

About the role

Job Category: Administrative & Clerical

Work Shift/Schedule: 8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

Job Summary

Greets patients and customers. May provide hospital-wide information to visitors, patients and employees on phone numbers, patient condition and room locations, and other general hospital information by phone or in person.

Minimum Job Qualifications

• Licensure or other certifications:
• Educational Requirements: High School Diploma or GED
• Minimum Experience: One (1) year
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:
• Preferred Educational Requirements:
• Preferred Experience:
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Good people and communication skills
• Basic office skills such as filing and typing
• Good sense of organizational skills
• Basic switchboard operation skills

Essential Tasks and Responsibilities

• Presents a positive image of the Medical Center to the community at large, employees and patients by providing information as requested at the Information Desk.
• Notifies patient or family members of any service delays.
• Facilitates patient or family request for minor services.
• Assists caller in any way possible abiding by the policies of the Medical Center regarding the release of information.
• Assists all visitors in a friendly, helpful manner by giving specific directions.
• Updates phone extension changes, changes in locations and personnel and other information.
• Maintains proper supplies at Information Desk to carry out responsibilities.
• Answer phone calls and provide information to patients, family members and Physicians. Provides direction and correctly answers questions from patients, families or visitors regarding hospital policy/procedures.
• Maintains paging system, using beepers to notify family members to present to the front desk for update on patient's condition.
• Contributes to maintaining a comfortable lobby for patients and their families by ensuring tidiness of the area and adequate seating.
• Assist as needed or available in escorting/transporting patients by wheelchair to designated nursing unit or other area as needed.
• May assist other staff members as needed.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
• Vision: Moderate, Frequently 31-65% of time
• Kneeling/Stooping/Bending: Occasionally 0-30%
• Standing/Walking: Occasionally 0-30%
• Pushing/Pulling: Occasionally 0-30%
• Intensity of Work: Occasionally 0-30%
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Additional information

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.