ELIGIBILITY SUPERVISOR - SES - 60040442
- Location
- Jacksonville, FL · On-site
- Job type
- Full-time
- Level
- Senior
- Listed
- Today
Skills & highlights for this role
- supervision
- staff management
- eligibility determination
- public assistance programs
- policy compliance
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- ELIGIBILITY SUPERVISOR - SES - 60040442
- Date: Nov 12, 2026
E-Verify Website.
- Requisition No: 887560
- Agency: Children and Families
- Working Title: ELIGIBILITY SUPERVISOR - SES - 60040442
- Pay Plan: SES
- Position Number: 60040442
Salary
- $1,577.46 Biweekly or 10% increase if promotion whichever is higher
- Posting Closing Date: 11/18/2026
- Total Compensation Estimator
- Tool
- ELIGIBLITY SPECIALIST SUPERVISOR
- INTERNAL AGENCY ONLY
- ANTICIPATED VACANCY
About the role
This is work supervising staff in a public assistance unit. The primary duty of the employee in this position is to spend most of the time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to recommend personnel actions. A minimum of one (1) year of ESI (Economic Self-Sufficiency Specialist I) and previous management experience required.
Supervision
Supervises staff who determines eligibility for public assistance programs based on a computer assisted (FLORIDA) eligibility system. Ensures all applicants’ and recipients’ cases are processed accurately, timely and in accordance with current rules, regulations, policies and procedures.
Develops or uses tracking systems to monitor case status and ensure staff complete the work required to provide customer service and to meet required performance indicators.
Plans workloads, workflows, deadlines, work objectives and time utilization with employees.
Monitoring and Quality Review
Reviews and analyzes case records in accordance with the ESS New Quality Management System. Discuss case findings with staff and uses the case reading process as a positive learning experience and to document performance. Ensures all cases are corrected accurately and timely. Develops corrective action plans along with follow-up as necessary.
Administrative
Resolves issues from internal and external customers. Evaluates, analyzes, and completes reports. Participates in supervisor conferences and meetings. Attends and participates in trainings and work groups. Completes all personnel related activities. Participates in planning and presentation of performance reviews. Participates in operational planning. Ensures that personnel, fiscal and administrative rules, regulations, work processes and operating procedures are followed.
Training/policy
Trains employees in methods for performing an effective and efficient job. Reviews, interprets, and coordinates implementation of policies, procedures and directives and provides technical assistance.
Individual Conferences/staff Meetings
Communicates and documents on a regular basis conference with employees both individually and in staff meetings. Develops and monitors improvement plans for effectiveness.
Submit an updated State of Florida job application through People First and address all gaps in employment.
Knowledge, skills and abilities, including utilization of equipment, required for the position:
Knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic. Skill in operating a personal computer.
Ability to supervise people; coordinate the operations and activities of a unit or office; interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations; investigate complaints; compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships; evaluate and monitor service delivery; develop and implement corrective action plans; develop and deliver training; utilize problem-solving techniques.
- Location: JACKSONVILLE, FL, US, 32211
- JACKSONVILLE, FL, US, 32202
- JACKSONVILLE, FL, US, 32204
- JACKSONVILLE, FL, US, 32205
- JACKSONVILLE, FL, US, 32206
- JACKSONVILLE, FL, US, 32207
- JACKSONVILLE, FL, US, 32208
- JACKSONVILLE, FL, US, 32209
- JACKSONVILLE, FL, US, 32210
- JACKSONVILLE, FL, US, 32212
- JACKSONVILLE, FL, US, 32216
- JACKSONVILLE, FL, US, 32218
- JACKSONVILLE, FL, US, 32219
- JACKSONVILLE, FL, US, 32221
- JACKSONVILLE, FL, US, 32222
- JACKSONVILLE, FL, US, 32224
- JACKSONVILLE, FL, US, 32225
- JACKSONVILLE, FL, US, 32226
- JACKSONVILLE, FL, US, 32231
- JACKSONVILLE, FL, US, 32244
- JACKSONVILLE, FL, US, 32246
- JACKSONVILLE, FL, US, 32250
- JACKSONVILLE, FL, US, 32254
- JACKSONVILLE, FL, US, 32256
- JACKSONVILLE, FL, US, 32259
- JACKSONVILLE, FL, US, 33207
- Nearest Major Market: Jacksonville
- Apply Now »
Find similar jobs: Department of Children and Families,
Community & Social Services
Equal opportunity and legal notices
The State Personnel System is an E-Verify employer. For more information click on our
It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.
No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.
Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
From State of Florida's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
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Common questions
Where is the ELIGIBILITY SUPERVISOR - SES - 60040442 job at State of Florida located?
This ELIGIBILITY SUPERVISOR - SES - 60040442 position at State of Florida is located in Jacksonville, FL (On-site). Always check State of Florida's application page for specific state eligibility or relocation policies.
What qualifications are required for ELIGIBILITY SUPERVISOR - SES - 60040442 at State of Florida?
For the ELIGIBILITY SUPERVISOR - SES - 60040442 role, State of Florida highlights experience with supervision, staff management, eligibility determination, public assistance programs, policy compliance. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the ELIGIBILITY SUPERVISOR - SES - 60040442 position at State of Florida?
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