Elite/Lead Field Service Technician - Overnight Operations

Job Summary

The Elite / Lead Field Service Technician - Overnight Operations is a high-impact, hands-on role responsible for driving safe, efficient overnight execution at the Mosaic branch. This position serves as the go-to subject matter expert and primary point of contact for the team and customer, providing real-time guidance, troubleshooting support, and technical expertise in industrial wastewater treatment.

This role influences through expertise, sets the standard through action, and ensures overnight operations run smoothly, safely, and with urgency.

Responsibilities

• Act as the overnight lead and primary point of contact for team members and customer interactions
• Serve as the subject matter expert in industrial wastewater treatment, providing expert guidance and technical support
• Provide real-time direction and clarity on priorities to keep work progressing and on schedule
• Model and reinforce a safety-first culture, ensuring compliance and proactively addressing risks
• Perform routine safety and operational checks across equipment, processes, and work areas
• Troubleshoot and resolve equipment, process, and operational issues quickly to minimize downtime
• Maintain strong situational awareness and adjust priorities based on changing operational needs
• Support customer-facing interactions, ensuring responsiveness, professionalism, and issue resolution
• Drive execution by ensuring work is completed accurately, efficiently, and with high quality standards
• Support and lead overnight projects, process improvements, and operational initiatives
• Identify recurring issues and recommend improvements to enhance reliability and performance
• Ensure tools, materials, and work areas are organized and ready to support efficient operations
• Provide clear and effective shift handoffs, including status updates, risks, and follow-up needs
• Escalate critical issues appropriately while taking ownership of immediate problem-solving

Qualifications

• High school diploma or GED required; additional technical or operational training preferred.
• Strong expertise in industrial wastewater treatment required.
• Minimum 3 years of experience leading projects and/or groups in an operational, industrial, wastewater, manufacturing, or similar environment required.
• Proven experience in operations, warehouse, logistics, manufacturing, industrial treatment, or a similar fast-paced environment.
• Strong understanding of workplace safety practices and operational discipline.
• Demonstrated troubleshooting ability and strong problem-solving skills.
• Ability to work independently, stay organized, and perform under pressure while serving as a trusted resource for the team.
• Strong communication skills and a high level of ownership and accountability.
• Ability to manage multiple priorities while maintaining safety and execution standards.
• Proficiency with basic operational systems, reporting tools, and documentation preferred.

Additional information

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation