Emergency Communications Center Specialist

Overview

Shift: 4p-12:30a. Rotating weekends and holiday required.

Job Description Summary

Coordinates timely and accurate communication of emergency information to the appropriate stakeholders, supporting effective response operations across the organization. Receives and evaluates critical information, activates stablished response protocols, and facilitates communication necessary to promote operational readiness and safety.

Essential Functions

• Receives and evaluates emergency and time-sensitive communications, gathers relevant information, and determines the appropriate response based on established protocols.
• Initiates and coordinates emergency notifications, response activations, and resource communication to support timely organizational action.
• Manages concurrent communications and operational demands, prioritizing activity while maintaining accuracy, professionalism, and situational awareness.
• Monitors communication channels and other designated systems, including cameras and alarms, to identify emerging events and ensures appropriate action, escalation, and follow-through.
• Accurately documents emergency communications, notifications, response activity, and other required information while maintaining confidentiality and regulatory compliance.
• Collaborates with internal and external partners to exchange critical information, coordinate response activity, and support continuity of operations.
• Supports emergency preparedness and operational readiness through training, exercises, equipment maintenance, process evaluation, and established emergency and downtime procedures.

Education Requirement

High School Diploma, or equivalent, required.

Licensure Requirement

• (not specified)
• Certifications: (not specified)

Skills

• Effective analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication and interpersonal skills.
• Ability to prioritize multiple concurrent tasks and communications in a fastpaced,high-pressureenvironment.
• Ability to remain calm and respond quickly and accurately during emergencysituations.
• Ability to exercise sound judgment and recognize situations requiring escalation.
• Working knowledge of medical terminology, disease processes, and pre-hospitalprocedures.
• Ability to accurately receive, document, and relay complex and time-sensitiveinformation.
• Proficiency with various communications systems including but not limited tocomputer, telephone, radio, paging, and switchboards.
• Ability to work independently and collaboratively with multidisciplinary teams.

Experience

• Experience in emergency communications, emergency dispatch, EMS, Emergency Department, or other healthcare or clinical environment, preferred.
• Experience managing multiple communication systems and competing prioritiesin a high-volume or emergency response environment, preferred.

Physical Requirements

Occasionally

• Color vision, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Walking
• FREQUENTLY: Interpreting Data, Problem solving

Continuously

Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"