EMERGENCY RESPONSE TELECOMMUNICATOR

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• EMERGENCY RESPONSE TELECOMMUNICATOR

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Salary

Anticipated Starting Salary $4,568 monthly; Full Range $4,568- $6,133 monthly:

• Job Type: Salaried
• Category: Full Time
• Number of Vacancies: 2
• Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code

Work Hours: TBD

Anticipated Hybrid Work Schedule Availability

Not available, fully in office

Headquarter Location: 2200 S Dirksen Pkwy, Springfield, Illinois, 62703

Work County: Sangamon

Agency Contact: EMA.Jobs illinois.gov

Position Overview

The Illinois Emergency Management Agency and Office of Homeland Security (IEMA-OHS) is seeking an Emergency Response Telecommunicator (ERT). ERTs perform a wide range of assigned tasks transmitting and receiving emergency and administrative messages via two-way radio concerning hazardous materials, nuclear power plant accidents, natural and manmade disasters, etc. using a multi-frequency, statewide radio base station system.

The ideal candidate is quick to learn new technologies and has experience working in fast-paced and ever-changing environments. Our employees work in an ever-changing environment that presents new challenges and rewarding results. If you are interested in joining our team of compassionate and integrity-driven public servants, we invite you to apply for the Emergency Response Telecommunicator position with IEMA-OHS!

Resume Preferred but Not Required

All applicants who want to be considered for this position

MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the

SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Essential Functions

• Serves as the Emergency Response Telecommunicator for the Illinois Emergency Management Agency and Office of Homeland Security (IEMA-OHS).
• Operates a computer within an office setting to perform complex initialization and first-level trouble-shooting procedures as directed.
• Monitors warning systems.
• Coordinates the radio communications of Federal, State and local emergency services personnel during natural and manmade disasters.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school.
• Requires ability to keyboard accurately at a minimum rate of 20 words per minute.

Preferred Qualifications

• Basic experience applying critical thinking skills to evaluate information, identify potential issues, and determine appropriate actions in fast paced or structured environment.
• Basic experience using sound judgment to make decisions or recommendations based on established procedures or guidelines.
• Basic experience maintaining professionalism and composure while handling multiple responsibilities or unexpected situations.
• Demonstrates working knowledge using Microsoft Office suite, including Word, Excel, and Outlook.
• One year (1) of professional experience using a multi-frequency, statewide radio base station system or related systems.
• One year (1) of professional experience in a call center or dispatch or other emergency services or related fields.
• Demonstrates elementary knowledge of office practices and procedures, grammar, spelling, and customer service skills with a clear speaking voice.

Conditions of Employment

• Requires a criminal history check through the Illinois State Police.
• Requires ability to use state-supplied equipment such as cell phone, laptop, etc.
• Requires the ability to work nights, weekends, and holidays as needed.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
• This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

Application Instructions

• Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
• If you are not already signed in, you will be prompted to do so.
• State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the
• Illinois.jobs2web.com homepage in the blue ribbon.
• Non-State employees should log in on the using the “View Profile” link in the top right of the
• Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the

• Internal Candidate Application Job Aid
• Non-State employees: on
• Illinois.jobs2web.com

Additional information

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• Nearest Major Market: Springfield
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• Find similar jobs: Public Safety