Emergency Room Communication Specialist - New River Valley Medical Center

About the role

• Employment Status: Full time
• Shift: Evening/Night (United States of America)
• Facility: 2900 Lamb Cir - Christiansburg

Requisition Number

R163515 Emergency Room Communication Specialist - New River Valley Medical Center (Open)

How You'll Help Transform Healthcare

The Medcom Specialist coordinates emergency communications, manages call intake, and collaborates with care teams to ensure timely and efficient EMS operations.

The Medcom Specialist

• Maintains responsibility for coordination of ED communications. Assumes accountability for telephone and/or radio call intake. Communicates and collaborates with appropriate disciplines to facilitate efficient and timely EMS assignments using defined policies and procedures to assure quality patient care and customer service.
• Receives and sends communications via telephone, fax, intranet, and radio. Records information via EPIC and Teletracking. Responsible for taking inbound EMS calls and relaying information to physician of record, lead ED MD, and or ED lead CTL. Responsible for passing medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders.
• Prioritizes incoming calls according to emergency or non-emergency nature. Appropriately communicates with other stakeholders to make decisions on patient placement and to determine interventions required.
• Page and or call consultants and others as needed. Follows established processes for monitoring of pending communications and request. Facilitates communication with physicians and staff by distributing cellular devices for use during the shifts.
• Facilitates communications between Physicians, LIPs, ED CTLS, staff and other outside entities on matter pertinent to patient care.
• Facilitates communication with Management Team and Clinical Team Leaders as dictated by the needs of the day.
• Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes.
• Enters bed request in teletracking and updates EPIC with status changes.
• Participates in basic Performance Improvement activities. Participates in cost containment measures at the unit level. Promotes an aesthetic and safe unit environment.

What We Require: Education: High school graduate or GED.

Experience: medical terminology.

Licensure, Certification, and/or Registration: Preference will be given to applicants who possess an EMT or Paramedic certification.

Other Minimum Qualifications

• Effective interpersonal, communication, and teamworking skills required.
• Basic skills in computer/typing, Windows applications.
• Must demonstrate ability to function independently.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range

$17.39 - $24.35

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter: JAMIE RATLIFF

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training