Employee Benefits Advocate (Remote)

The Details

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Make the Cut

• Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
• Service Center and/or Customer Service Experience is Required
• Strong customer-centric mindset
• Must be comfortable with technology - we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity
• Exceptional phone etiquette and communication skills

We Require that You Have

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection Highly Recommended

Training

• Businessolver will provide a comprehensive training program prior to "going live" - this includes virtual classroom training, self-guided e-learning and job shadowing
• All training sessions are mandatory & will be completed from the convenience of your home office
• Initial Training Schedule:
• First week: Monday - Friday, 9 AM - 6 PM CST
• Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

Please Note

• Planned time off may be restricted during our peak Annual Enrollment period (October through December).
• Availability during this timeframe is an essential requirement of the role.
• Member Advocates will have Christmas Day & New Year's Day off, with an early release at 2 PM CST on Christmas Eve.
• Monday, December 18th - Thursday, December 31st will be regular training/working hours & attendance is mandatory.

• Dear Applicant.
• At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

• Our approach is thoughtful and thorough.
• We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire.
• This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
• We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references.
• These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

• Along the same lines, p lease be aware of recruitment scams.
• Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information.
• You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.

• With heart,
• The Businessolver Recruiting Team
• #LI-Remote