EMR Help Desk Specialist (Hybrid)
- Location
- West Palm Beach, FL
- Listed
- Today
About the role
Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
- Responsible for EMR (HCHB) user support of clinical applications.
- Respond to incoming service tickets, troubleshoot issues, and document resolutions
- Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
- Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments
What You'll Need
- Associate's degree or equivalent preferred.
- Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
- Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
- Healthcare terminology and systems preferred.
- Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
- Experience with EMR required (Home Care Home Base preferred)
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida-including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
- Full Life Care means caring for the whole person-body, mind, and spirit-with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
- At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
- Workplace Discrimination is Illegal.
- For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal.
- If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.
Why Join Empath Health?
- Fair, Competitive Pay: Your work has value, and we reward it.
- Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
- Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
- Growth That Lasts: Advance through education, training, and tuition reimbursement.
- A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.
Equal opportunity and legal notices
Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability.
Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.
If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact.
From Trustbridge's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the EMR Help Desk Specialist (Hybrid) job at Trustbridge located?
This EMR Help Desk Specialist (Hybrid) position at Trustbridge is located in West Palm Beach, FL. Always check Trustbridge's application page for specific state eligibility or relocation policies.
How do I apply for the EMR Help Desk Specialist (Hybrid) position at Trustbridge?
This listing links directly to Trustbridge's Workday application page. You can apply directly on Trustbridge's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.