End User/Desktop Support Specialist

About the role

• Respond to, resolve and close end-user IT service requests based on published procedures and policies.
• Install, configure and test approved licensed software applications.
• Configure, test, deploy and support warehouse based end-user technology (e.g., RF guns, mobile terminals, thin client stations, tethered and Bluetooth scanners, label printers. etc.)
• Tag all end-user IT assets, active and stored, and maintain inventory documentation.
• Support remote users using VPN to access corporate network (such as Regional Directors, District Managers, etc.)
• Restore data utilizing NetBackup Enterprise system.
• Manage remote devices security software ensuring security policies are enforced.
• Function as Back-up to IT Analyst as General Application Security Administrator for Manhattan WMS, Lightning Pick, and Fortna WCSPlus applications.

LAN Administration and Network Security

• Assist the Senior Network Engineer with day-to-day administration and support of network switches and 802.11b wireless infrastructure (e.g., VLAN configuration, ReefEdge firewall administration, etc.)

Essential Qualification

• Associate’s Degree in Information Technology or equivalent combination of intellectual instruction and work experience
• Required Knowledge: A minimum of (4) years of experience in information technology.
• Skill and Ability: PC configuration and troubleshooting skills.
• Solid written and verbal communications skills.
• Strong desire to learn and expand skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

• Title: End User/Desktop Support Specialist
• Location: Ashland, VA
• Duration: 6+ Months contract