C3EL
Direct Greenhouse career site

End User Support / Systems Administrator

Location
Scott AFB, IL · On-site
Job type
Full-time
Level
Mid-level
Experience
2+ years
Education
High school diploma or equivalent
Listed
30 days ago

Skills & highlights for this role

  • U.S. citizenship
  • DISA personnel security clearance
  • Windows workstations
  • printer troubleshooting
  • network connectivity troubleshooting
  • trouble-ticket systems

Also useful

  • switches
  • structured cabling
  • IT service management

Overview

  • Job Title: End User Support / Systems Administrator
  • Security Clearance: Secret (or higher)
  • Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

About the role

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities

  • Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
  • Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
  • Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
  • Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
  • Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
  • Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
  • Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
  • Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications

  • U.S. Citizenship.
  • Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
  • Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
  • Experience with trouble-ticket systems and escalation processes.
  • Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications

  • DoD or federal desktop/end-user support experience.
  • Experience supporting users in a high-tempo mission or contracting environment.
  • Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
  • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience

  • High school diploma and at least 2 years of relevant experience.
Read the original posting

From C3EL's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the End User Support / Systems Administrator job at C3EL located?

This End User Support / Systems Administrator position at C3EL is located in Scott AFB, IL (On-site). Always check C3EL's application page for specific state eligibility or relocation policies.

What qualifications are required for End User Support / Systems Administrator at C3EL?

For the End User Support / Systems Administrator role, C3EL highlights 2+ years of relevant experience; a high school diploma or equivalent; experience with Windows workstations, printer troubleshooting, network connectivity troubleshooting, trouble-ticket systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the End User Support / Systems Administrator position at C3EL?

This listing links directly to C3EL's Greenhouse application page. You can apply directly on C3EL's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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