Engagement Manager

How We Work

Four principles guide us

• Velocity. Optimize for rate of learning. Take action, get feedback, get better.
• Hospitality. Sweat the experience. Delight customers, candidates and colleagues, even when it’s inconvenient.
• Transparency. Public unless private. Share context openly within the company so people and agents can take initiative.
• End-to-end. Deliver outcomes, not tasks. Step beyond your job description and see the work through.

The Role

The Engagement team partners with forward-thinking customers to transform how they hire. This isn’t customer support - it’s strategic engagement. You’ll guide organizations through the adoption of AI in their hiring workflows, ensuring they unlock meaningful outcomes and long-term value.

As Engagement Manager, you’ll serve as the connective tissue across Customers, Product, and Sales - helping executives reimagine processes, operators embed AI day-to-day, and our internal teams sharpen strategy with deep customer insights.

Key ownership areas

• Build trusted, strategic partnerships with senior stakeholders, from recruiters to C-level, to drive business outcomes with AI.
• Guide organizations through change management, onboarding, adoption, and expansion; helping them scale AI-driven workflows across teams.
• Drive revenue outcomes by maximizing retention and unlocking expansion opportunities; ensuring customers realize long-term value while partnering with Sales to grow accounts.
• Synthesize insights from the field to shape our Engagement methodology and influence product and sales strategies.
• Serve as an AI thought partner: running workshops, sharing best practices, and elevating Metaview’s role as a category leader.
• Proactively identify risks and opportunities in accounts, using product data and customer conversations to inform action.

What You Bring

• 4+ years in consulting, customer-facing, or strategy roles at high-growth B2B startups or top-tier firms.
• Proven ability to engage across levels - influencing executives while rolling up your sleeves with operators.
• Strong analytical and strategic thinker; comfortable making data-driven decisions.
• Skilled in change management and guiding customers through transformation.
• A natural communicator: able to distill complexity into clarity, whether 1:1 or at an exec workshop.
• Entrepreneurial, adaptable, and energized by experimentation.
• Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.
• We operate a hybrid 3-day a week policy out of our San Fran office

What We Offer

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
• Supreme rate-of-learning as we re-orient how the world works with AI.
• High compensation, through cash and equity.
• All the benefits you’d expect and more.All the benefits you’d expect and more.