Engineer I,Systems Reliability Engineering
- Location
- United States
- Listed
- 3 days ago
About the role
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As an Engineer I, Systems Reliability Engineering - BCOM, you will provide hands-on production support and operations for the BCOM B2B commerce platform. You will partner with SAP, AEM, middleware, and e-commerce teams to investigate incidents, resolve issues, maintain operational documentation, and help ensure platform stability with minimal business disruption. Reporting to the Operations Lead, Customer Success/BCOM (LATAM), you will contribute to the reliability and continuous improvement of revenue-facing commerce systems.
About the Job
- Provide end-to-end production support for BCOM applications, including incident triage, root cause analysis, and issue resolution to maintain service stability.
- Perform incident response and contribute to post-incident reviews for critical BCOM issues while coordinating with SAP and middleware teams.
- Create and maintain support documentation, operating procedures, runbooks, and knowledge resources that support consistent service delivery.
- Monitor platform health, queues, batch processes, and alerts to proactively identify, communicate, and escalate emerging issues.
- Partner with SAP, AEM, middleware, and e-commerce product teams on releases, recurring issue resolution, automation opportunities, and continuous improvement initiatives.
About You
- 3+ years of experience in IT production support, application operations, or e-commerce platform support.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Experience supporting B2B or B2C commerce platforms, order management systems, checkout processes, or integration middleware technologies.
- Working knowledge of SAP, Adobe Experience Manager (AEM), middleware integration patterns, observability tools, and enterprise support practices.
- Strong understanding of ITSM processes, incident, problem, and change management, with the ability to communicate technical issues clearly and escalate appropriately.
- LOCATION
- Mexico, D.F., Mexico
- FULL TIME/PART TIME
- Full time
Current LS&Co Employees, apply via your Workday account.
From Levi Strauss & Co's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Engineer I,Systems Reliability Engineering job at Levi Strauss & Co located?
This Engineer I,Systems Reliability Engineering position at Levi Strauss & Co is located in United States. Always check Levi Strauss & Co's application page for specific state eligibility or relocation policies.
How do I apply for the Engineer I,Systems Reliability Engineering position at Levi Strauss & Co?
This listing links directly to Levi Strauss & Co's Workday application page. You can apply directly on Levi Strauss & Co's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.