Engineering Director, AI Agents

About the role

Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.

For over a decade, we've believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace-so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.

We're 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We're ambitious, product-driven, and execution-focused-built for visible impact, fast decisions, and real growth.

Come join us!

The Mission

Aircall is looking for an Engineering Director, AI Agents who thrives in high-stakes, high-growth environments. This is a role for a "Product-First" engineer-someone who doesn't just build to spec, but holds a strong point of view on how the product should evolve. You will lead the charge in turning our deep AI capabilities (LLMs, Voice Agents, TTS) into seamless, market-leading features.

Key Responsibilities

• Execution over Everything: Drive the roadmap with an obsessive focus on shipping. You are responsible for the "how" and the "when," ensuring the team hits milestones in a flexible, evolving environment.
• Entrepreneurial Solutions: Drive X-functional collaboration with Sales and Product to build solutions that solve latent customer needs-innovating where others see roadblocks.
• Strategic Flexibility: Be ready to scale up and absorb new workstreams (e.g., Messaging) as the organizational needs shift.
• Technical Voice: Explain complex AI concepts (like Voice Agents) simply to non-technical stakeholders while maintaining a hands-on foundation in the tech stack.
• Technical Depth: Proficient in TypeScript, Python, and React. Deep experience with integrations/APIs and the AI/LLM landscape.
• Scale: Experience managing 15+ engineers and a demonstrated ability to scale organizations during shifts in product priority.

Experience & Profile

• Scale & Leadership: You have a proven track record of managing engineering organizations of 15-20 people. You know how to scale teams, mentor leads/engineering managers, and maintain high delivery standards during rapid growth.
• High-Velocity Pedigree: You've cut your teeth at fast-moving, high-bar tech companies (e.g., Stripe, Meta, Amazon) or high-growth startups. You understand "fast" means both speed of code and speed of decision-making.
• Product Visionary: You have "Product Sense." You can hold your own in debates with strong-willed Product and Sales leaders because you understand the user and the business as well as the code.
• Applied AI Focus: You will lead a team of high-caliber AI talent to ship Applied AI solutions. You should be deeply aware of AI industry trends and the practical application of LLMs and Voice and messaging Agents.
• Technical Stack: You are a technically deep leader who can engage at the architecture and design level - helping the team think through hard problems while keeping a long-term view on decisions that matter. You know how to move fast without creating the kind of debt that slows everything down later.

Base salary range

$292,000 - $360,000 USD

Competitive salary package & benefits

DE&I Statement

• At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
• We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another.
• We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
• Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.