Engineering Manager, Agent Product
- Pay
- $280,000 – $430,000 per year
- Location
- New York City, NY · On-site
- Job type
- Full-time
- Level
- Director
- Experience
- 5+ years
- Listed
- 30 days ago
Skills & highlights for this role
- Python
- TypeScript
- asynchronous programming
- distributed systems
Also useful
- multi-modal models
- LLM applications
- agentic workflows
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k
- Parental leave
About the Role
As an Engineering Manager on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Managers here are expected to operate with high ownership and technical depth while helping their teams move quickly and maintain a high quality bar. This role is for someone who enjoys mentoring engineers, partnering closely with customers and diving deep into complex system challenges to build elegant solutions that scale to millions of users.
In this role, you will
- Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
- Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
- Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
- Help define the technical strategy and roadmap for the future of AI-powered customer support
- Support and mentor engineers through technical guidance, feedback and career development
- Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Your background looks something like this
- Have 1+ years of engineering management experience
- Have 5+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- Experience leading teams building complex distributed systems or customer-facing products
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
- Strong communication skills and ability to work directly with enterprise customers
Even better
- Prior experience working with multi-modal models
- Experience leading teams working on AI systems, LLM applications or agentic workflows
Compensation $280K - $430K + Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
Pay and benefits
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.
About the Team
The Agent Product team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will lead a team building on our industry-leading AI agent platform, collaborate directly with customers and help devise long-term, scalable solutions.
Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues.
From Decagon's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Engineering Manager, Agent Product role at Decagon?
The Engineering Manager, Agent Product posting at Decagon states compensation of $280,000 – $430,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Decagon's official career site.
Where is the Engineering Manager, Agent Product job at Decagon located?
This Engineering Manager, Agent Product position at Decagon is located in New York City, NY (On-site). Always check Decagon's application page for specific state eligibility or relocation policies.
What qualifications are required for Engineering Manager, Agent Product at Decagon?
For the Engineering Manager, Agent Product role, Decagon highlights 5+ years of relevant experience; experience with Python, TypeScript, asynchronous programming, distributed systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Engineering Manager, Agent Product position at Decagon?
This listing links directly to Decagon's Ashby application page. You can apply directly on Decagon's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.