Engineering Manager, Tier 2 Support
- Location
- Columbus, OH · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 5+ years
- Listed
- 22 days ago
Skills & highlights for this role
- production software troubleshooting
- root-cause analysis
- incident response
- distributed systems
Also useful
- monitoring and alerting
- postmortems
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Paid parental leave
Build the Path Forward
At Path Robotics, we're building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.
Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.
We are looking for an experienced Engineering Manager to lead our Tier 2 support team. In this role, you will manage a team responsible for diagnosing, resolving, and preventing complex software issues across our production systems. You will work closely with Product, Systems Integration, Robotics, and Customer Operations to ensure high system reliability and customer satisfaction.
What You'll Do
- Lead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues
- Own the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes
- Partner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability
- Establish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)
- Act as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues
- Drive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery
- Build a strong support engineering culture focused on accountability, continuous improvement, and customer impact
Who You Are
- 5+ years of experience leading and mentoring software or support engineering teams
- Strong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments
- Proven experience supporting and maintaining large-scale, distributed, or production software systems
- Comfortable balancing people leadership with hands-on technical involvement when needed
- Bring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence
Why You'll Love Working Here
- Daily free lunch to keep you fueled and connected with the team
- Flexible PTO so you can take the time you need, when you need it
- Comprehensive medical, dental, and vision coverage
- 6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total)
- 401(k) retirement plan through Empower
- Generous employee referral bonuses-help us grow our team!
Who We Are
At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment.
Equal opportunity and legal notices
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
From Path Robotics's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Engineering Manager, Tier 2 Support job at Path Robotics located?
This Engineering Manager, Tier 2 Support position at Path Robotics is located in Columbus, OH (On-site). Always check Path Robotics's application page for specific state eligibility or relocation policies.
What qualifications are required for Engineering Manager, Tier 2 Support at Path Robotics?
For the Engineering Manager, Tier 2 Support role, Path Robotics highlights 5+ years of relevant experience; experience with production software troubleshooting, root-cause analysis, incident response, distributed systems. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Engineering Manager, Tier 2 Support position at Path Robotics?
This listing links directly to Path Robotics's Greenhouse application page. You can apply directly on Path Robotics's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.