Engineering Project Manager, Employee Experience & Productivity

Summary

Join IS&T's Services Technology team and play a pivotal role in building cutting-edge IT systems for Apple TV Studio & Production and Music operations. As a Senior Engineering Project Manager, you will lead and manage several major projects, leveraging your deep technical understanding, exceptional project management skills, and ability to navigate complex cross-functional environments. You'll be instrumental in defining our SDLC processes, translating critical business needs, and ensuring the successful delivery of high-quality, scalable enterprise web applications.

Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple — from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

About the role

We are seeking a highly skilled, detail-oriented, and motivated Senior Engineering Project Manager to join our dynamic and expanding team. This role requires a hands-on, get-the-job-done attitude, overseeing the design, implementation, and maintenance of Apple enterprise web applications with a strong eye for detail on par with

Apple’s high standards. You will be responsible for managing multiple major projects from inception through delivery, ensuring alignment with strategic goals and technical excellence. A significant aspect of this role involves leading and mentoring other contractor EPMs and project teams, fostering a culture of accountability and high performance.

You will be critical in defining and setting the processes and procedures for our Software Development Life Cycle (SDLC), driving continuous improvement and operational efficiency. You will champion innovation by leveraging modern generative AI tools to accelerate documentation and optimize workflows.

This position demands close collaboration with cross-functional teams, including Functional, Design, Product, and Business stakeholders, requiring you to effectively translate business requirements into clear functional and technical specifications for engineering teams, and vice versa.

You will proactively identify and mitigate program risks, remove team impediments, and drive quality across all project phases, from requirements gathering to technical design reviews and testing. Your ability to build strong, trust-based relationships and influence across the organization will be key to your success in our intricate cross-functional environment.

Responsibilities

• Lead and manage several major, complex engineering projects simultaneously, ensuring timely delivery within scope and budget.
• Define, implement, and continuously improve SDLC processes and procedures to enhance efficiency and quality.
• Lead, mentor, and manage a team of contractor EPMs and other project personnel, fostering a collaborative and high-performing environment.
• Act as the primary bridge between business, functional, design, and engineering teams, translating business requirements into actionable technical plans and communicating technical complexities back to non-technical stakeholders.
• Proactively identify, assess, and mitigate program risks, developing contingency plans to ensure project success.
• Remove team impediments and resolve challenging project delivery issues to keep projects on track.
• Drive quality across all project phases, from requirements definition and technical design to testing and deployment. Manage project budgets, resource allocation, and timelines effectively.
• Facilitate technical discussions, design reviews, and architectural decisions, ensuring alignment with Apple's standards and best practices.

Minimum Qualifications

• BS in Computer Science or equivalent experience.
• 4+ years of experience as an Engineering Project Manager, successfully delivering complex, cross functional projects.
• 4+ years of experience successfully delivering Agile projects.
• 4+ years working in complex, highly integrated, cross-functional environments.
• Hands on experience in Gen AI technologies.

Preferred Qualifications

• Knowledge of containerization concepts (e.g., Kubernetes, Docker) and orchestration.
• Experience with DevOps process automation using tools like Terraform or Pulumi.
• Experience with continuous integration (e.g., Jenkins) and testing frameworks.
• Experience working with distributed, global, and offshore teams.
• Experience with observability and monitoring systems such as Dynatrace or DataDog.
• Strong technical understanding of modern architectural patterns, including microservices, async communication, caching strategies, and cloud platforms (AWS, Azure, or GCP).
• Solid proficiency in working with SQL or NoSQL Databases.
• Familiarity with full-stack development concepts, including backend technologies like Java or Node.js, and frontend frameworks like React.js.
• Comfortable with rapid development cycles and tight schedules.
• High ownership, self-sufficient, hands-on leader with innovative and creative thinking capabilities.
• Ability to present confidently and clearly to senior leadership.
• Exceptional communication, leadership, and interpersonal skills, with a proven talent for building strong, trust- based relationships with diverse stakeholders.
• Demonstrated ability to translate complex business needs into technical requirements and vice versa.