Enterprise Account Manager

About This Role

Sage operates with a land-and-expand motion across senior living operators. Once Sales lands a pilot, you'll transform early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You'll refine and execute our expansion playbook, strengthen multi-level relationships, and translate the impact delivered by Product and Client Success into long-term, multi-community growth.

This is a high-visibility, high-ownership role that blends enterprise account management, strategic expansion, and executive relationship building. You'll partner closely with Client Success, Product, Implementation, and Sales to ensure our operators achieve meaningful outcomes-and grow with Sage as a result.

This role requires up to 50% discretionary travel, including time onsite with partners and regular collaboration at our New York City office.

Responsibilities

• Develop and execute expansion strategies that move operators from pilot deployments to multi-community rollouts, including cross-sell and add-on opportunities
• Maintain an accurate view of expansion opportunities, forecast with rigor, and deliver against quarterly revenue and retention targets
• Build and deepen relationships with C-suite and regional leaders across operators, Real Estate Investment Trusts (REITs), and PE-owned platforms; lead business reviews, align on strategic goals, and remove blockers
• Quantify operational and clinical value (workflow efficiency, risk reduction, care outcomes) and package insights into compelling, fact-based narratives that drive buy-in and budget approval
• Turn operator goals into clear action plans and orchestrate efforts across Implementation, Client Success, Product, Engineering, and Marketing
• Act as an executive escalation path for both Sage and operator partners; anticipate issues early and drive fast, durable resolutions
• Participate in executive meetings, conferences, and industry events to deepen relationships and unlock new growth pathways

Minimum Qualifications

• 7+ years in enterprise account management, sales, or business development, ideally in B2B technology
• Proven track record of driving expansion revenue through upsells, cross-sells, or broader enterprise adoption
• Experience navigating complex, multi-stakeholder sales cycles and building VP/C-suite relationships
• Strong pipeline management, forecasting discipline, and consistent performance against revenue targets
• Ability to articulate product value and build compelling business cases for executive stakeholders
• High ownership, strong commercial instincts, and comfort working cross-functionally in a fast-paced environment

Preferred Qualifications

• Experience with hardware-enabled technology, IoT, or integrated software and hardware solutions
• Familiarity with senior living, skilled nursing, healthcare, or other operationally complex industries
• Experience expanding accounts across multiple locations, business units, or regional teams
• Experience building repeatable expansion playbooks or scaling pilots into enterprise-wide deployments
• Familiarity with complex enterprise ownership structures, including private equity-backed businesses

Benefits and Pay

• Our headquarters are located in New York City's Union Square, and we value cross-team collaboration and in-person connection.
• We encourage participation from all team members-great ideas can come from anywhere.
• While we take our mission seriously, we don't take ourselves too seriously.
• We host offsites, outings, and team meals to stay connected as people.
• We offer office lunch, a fully stocked snack bar, and an in-office culture with flexibility for remote work.

We provide competitive base compensation along with stock options and performance-based commission. The expected annual base salary range for this role is $150,000-$175,000 USD, with an additional $150,000 in target annual commission, bringing total on-target earnings (OTE) to $300,000-$325,000 USD. Compensation within the range will depend on experience and interview performance, with the top of the band reserved for candidates whose experience and qualifications align with the senior end of the role.

We offer fully paid health and dental coverage, plus vision insurance, premium primary and urgent care memberships, online health providers, unlimited PTO ("take what you need"), seven paid holidays, and a company-wide winter break.