Enterprise Application Engineer

About the role

Are you passionate about creating smarter workflows and making technology work better for people?

Join Syngenta in Durham, NC, as an Enterprise Application Engineer, where you'll develop, optimize, and connect enterprise platforms supporting our Seeds Research & Development (R&D) teams. You'll collaborate across engineering, application, data, and support teams to simplify processes, automate workflows, and deliver innovative technology solutions that help move our business forward.

Accountabilities

• Design, develop, configure, and support Jira and ServiceNow solutions that enable Seeds R&D engineering, application, data, and support teams.
• Develop and enhance ServiceNow capabilities, including Service Catalog, request forms, RITMs, catalog tasks, Flow Designer, scripts, custom tables, and CMDB.
• Configure and optimize Jira workflows, issue types, fields, permissions, hierarchies, components, boards, filters, dashboards, reporting, and automation.
• Translate business and technical requirements into effective platform designs, configurations, development tasks, acceptance criteria, and test plans.
• Design, develop, and support integrations between Jira, ServiceNow, AWS, Snowflake, Active Directory, and other enterprise systems using REST APIs.
• Establish and implement platform standards that improve workflow efficiency, application onboarding, support routing, reporting, and lifecycle management.
• Manage assigned enhancements through development, testing, deployment, production validation, documentation, and ongoing support.
• Troubleshoot complex workflow, configuration, access, data, and integration issues while coordinating solutions with internal teams and external suppliers.
• Collaborate with stakeholders, communicate progress and risks, provide technical guidance, and share knowledge to support continuous improvement.

Qualifications & Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in enterprise application development, platform engineering, workflow automation, service-management technology, or application-platform support.
• Hands-on ServiceNow development and configuration experience, including Service Catalog, Flow Designer, scripting, custom tables, CMDB, and update sets.
• Experience configuring and administering Jira workflows, issue types, fields, permissions, hierarchies, components, boards, dashboards, reporting, and automation.
• Experience designing, developing, testing, and supporting REST API integrations across enterprise applications and services.
• Experience translating technical requirements into solutions and managing changes through development, testing, production release, validation, and rollback processes.
• Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills, with the ability to work independently, coordinate dependencies, and proactively escalate risks.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.
• Atlassian Jira administration certification or equivalent Jira Cloud administration experience.
• Experience integrating Jira or ServiceNow with AWS, Snowflake, Active Directory, identity services, and other enterprise platforms.
• Experience with application onboarding, access management, service-request automation, CMDB, application lifecycle management, or decommissioning.
• Familiarity with CI/CD, automated testing, DevOps practices, or controlled promotion of ServiceNow update sets.
• Knowledge of ITIL practices, including request, incidents, problem, change, release, configuration, and knowledge management.
• Experience supporting scientific, research, engineering, regulated, or data-intensive environments.

Why This Role Matters

• Behind every great innovation is technology that helps people do their best work.
• At Syngenta, you'll have the opportunity to strengthen the platforms that support our Seeds R&D teams, improve how technology connects across the organization, and develop solutions that make a meaningful difference in how work gets done.
• Bring your technical expertise, curiosity, and problem-solving mindset to a team and help shape the future of agriculture.

Additional Information

• Authorized to work in the U.S. without sponsorship

What We Offer

• A culture that celebrates belonging and collaboration, promotes professional development, and strives for a work-life balance that supports team members. Offers flexible work options to support your work and personal needs.
• Full Benefit Package (Medical, Dental & Vision) that starts on your first day.
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal.

Use of AI in Our Recruitment Process

At Syngenta, we use artificial intelligence (AI) to screen applications for high-volume roles.

When you submit an application, AI technology assesses your profile against the job requirements and generates a matching score. This score reflects how closely your qualifications, skills, and experience align with the role's criteria as defined in the job description.

• See our Privacy Notice for details about automated decision-making and your rights.
• WL: 4A
• #LI-Hybrid